Thank you for shopping with us! Our goal is to get your orders to you as quickly and efficiently as possible. Here is some important information about our shipping policy:

Order Processing Times

Please note that our order processing times are separate from the shipping times displayed at checkout. We typically process orders within 48 hours (excluding weekends and holidays) after receiving your order confirmation email.


Domestic Shipping Rates and Options

For all standard orders a small flat shipping fee of $14.90 Australia-wide applies. For orders over $120 the $14.90 shipping fee applies.
 

If you change your mind you may return your item within our normal return period of 30 days from the date of purchase. 

Full Terms and Conditions:

items must be returned in new condition;
proof of purchase is required
refunds need to be applied to the same payment method used for the original purchase of the item(s) being returned;
Online orders cannot be exchanged via the reply paid address
Please also note:Customer Service will require photos of any item(s) that arrive in less than perfect condition.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if they fail to be of acceptable quality.

If you require any further information regarding our refund and return policy, please contact our Customer Service team.

How long do I have to return or exchange a purchase?

Our normal return period is 30 days from the date of purchase.

How can I return an Online order?

Please contactCustomer Service via email and provide the following information:

Online order number;
Full name;
Email Address used for the order;
Photos of the item(s) if they arrived in less than perfect condition;
Customer Service will usually respond within 1 business day and advise next steps.

Please refer to the Refund Policy above for full terms and conditions.

Can I exchange an Online order?

We do not exchange items.

Warranty Periods
What is the standard warranty period on non-electrical item(s)?

Any DTC Brands Pty Ltd (ABN 55 663 462 940)trading as Glow Collection product that is faulty or not of acceptable quality may be entitled to an exchange or refund under the Australian or New Zealand Consumer Law.

Please Note: These consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

We accept credit cards, paypal and afterpay.