CHAMPION RESTAURANT & BAKERY EQUIPMENT

 

PLEASE READ OUR POLICY CAREFULLY:

 

-        USED Equipment/ Item Sales: We carry a large inventory of used commercial equipment that has been serviced, tested and (if specified in the listing) refurbished. All used equipment is serviced and tested prior to being listed for sale. This means that our listing photos are current and that is how the item will look when you receive it. We always try to provide the most accurate photos and descriptions of our items to prevent any misinformation or confusion for our customers. If you notice something missing from an item in the listing photos, please don’t expect it to be there when you receive it. If you have any questions regarding an item please reach out to us prior to purchasing or making an offer.

 

-        Used “Untested or Sold AS-IS” sales: Any item listings described as Used and “Untested” or “AS-IS” means you are purchasing an item that has not been tested and is being sold in “As-is” condition. What you are seeing in the photos is what you are buying. This means we did not service or test an item listed as “untested” or “AS-IS” nor are we implying that they work. No guarantees, warranties or returns.  

 

-        New “Open Box” Item Sales: We are a direct dealer for many different commercial equipment manufactures. We often update our new display items in store and sell the prior display models listed as “New Open Box” at a discounted price. This means that the item is new and has never been in use but has been removed from factory packaging. This also means that these items are sold AS-IS and may have small imperfections like small dents, scuffs or even scratches from being on display. All listing photos we use are the most current to accurately show the condition of our items listed for sale. Please understand when you purchase something listed as “New Open Box” it is NOT the same as something that is listed as “New”. 

 

-        New Item Sales: Again, we are a direct dealer for many commercial equipment manufactures. We typically stock new items in our warehouse and will ship the items directly from us(unless specified). All listings described as “New” means you are purchasing a new item in factory packaging. In almost all cases prior to shipping a new item we will open packaging to inspect equipment and reinforce packaging to prevent any damages that can happen in shipping. If you have any issues with new equipment you received, please contact us directly to avoid any delays. Any issues experienced with new equipment is to be handled directly through the manufacture.

 

-        Free Loading and Pick-up: We offer free loading and pick up from our store/ warehouse in Elk grove village, IL 60007. Please contact us to schedule a date and time for pick up. All customers picking up must provide a valid form of ID and proof of purchase. Please make sure you understand the size and weight of the items you are picking up prior to picking up. We are not and will not be held responsible for any mishandling or damages done to equipment and items once they have been loaded on or in customers vehicle or trailer by our staff members. Please be prepared and bring your own straps and transport materials. We do not have or provide straps for customers to secure their items.

 

-        Shipping Information: For any information or questions regarding shipping please contact us. We typically ship items out 1-3 days after it has been paid for unless otherwise stated. Please understand that we are not and will not be held responsible for the way equipment has been handled once it has left our store or warehouse. Please make sure you are prepared to receive the item or items you have purchased and that they will fit through any doorway or hallway on the way to its desired location. We are not and will not be held responsible for items not fitting in your building. We try to provide dimensions for all listed items and if dimensions are not on a listing please message or contact us prior to purchasing or bidding on an item. If you need shipping dimensions and weight of an item please contact us. Please make sure you have your resources ready to handle items on upon delivery as freight companies will often unload equipment in the most convenient location for them if there is not a designated loading area or dock available at delivery location. 

 

-        Shipping Quotes: Please contact us prior to purchasing or bidding on an item for a shipping quote. Please provide us with the following information for a shipping quote: A shipping address, State whether the shipping address is a Residential or Commercial Address (Shipping companies charge an extra fee to deliver to residential addresses even if your home is a business.), Will you need a truck with a lift gate upon delivery? (Yes, if the destination does not have a loading dock or forklift available. Shipping companies will charge an extra fee for this service), Most of our items require freight shipping due to their size and weight. We do not make money from shipping rates. The quote you receive will always be the most current, lowest rate from a reputable, insured freight company that we trust. If you would prefer to use a company of your choice then we can provide you with the shipping weight, dimensions and pick up date for scheduling. If you are looking to ship out of the country, we can work with you and ship items to a freight forwarder. Please note that freight companies will not deliver the items inside or install your items. Please have the resources (tools or extra help) upon delivery to assist you further.

 

-        Crating and Palletizing: We will always secure any item that we ship out to the best of our ability to avoid any possible damages that may occur in freight or ground shipping. We may charge a crating/ palletizing fee for items that require a custom pallet or crate. 

 

-        Shipping Damages: Please understand that shipping damages or even total loss can occur. Regardless of how well we secure or crate items, the items do travel between multiple warehouses and trucks before it makes it to its final destination. We cannot control how the items are handled within transit after they leave our warehouse. If any damages are found to an item or crate upon delivery they must be noted in detail on the bill of landing ( BOL, shipping receipt that the driver has you sign) prior to accepting the delivery. Also please photograph the damages prior to unloading if possible and before signing. It is the buyer’s responsibility to file any damages done within transit directly with the shipping company. If you do not inspect the items upon delivery and sign for it, you will not be able to file any claims or hold the shipping company responsible for any damages. Shipping companies will deny any claim filed against them after the item has been received and signed for without any noted damages on the bill of landing. Until an item is signed for and accepted it is still the shipping company’s responsibility. If the driver denies any claims or is unhelpful, simply ask to speak their dispatcher on scene prior to signing anything. We will always try to help our customers to resolve any issues with the shipping company. However, it is crucial for you to follow the practices stated above in order for us to assist you further in these situations. Thank you for understanding.

 

-        Returns: Please make sure you do your due diligence prior to purchasing any items. Please understand that we invest a lot of time and resources into our equipment prior to selling so that our customers feel comfortable and happy with their purchase. We hold a strict return policy on our equipment because we provide test videos, additional photos and any additional information needed on all items prior to purchasing in order to avoid any confusion. We DO NOT accept returns on any out of state sales, items that have been shipped via freight or New equipment. 

 

-        Local/ In State Returns: NO RETURNS ON USED EQUIPMENT. All in state NEW sale items are subject to a 25-50% restocking fee and must be notified and approved by a staff member in our office within 24 hours prior to returning the unit. Our 24 hour return window starts as soon as the item leaves our store/ warehouse or has been delivered to you by us. It is the customer’s responsibility to bring the equipment back to our store after approval even if it has been delivered by us otherwise an additional delivery fee will be charged additional to the restocking fee to have us pick the item(s) up. All in state returns on NEW equipment are subject to inspection prior to approval. All equipment is documented in detail via photos and videos prior to loading. We will not accept any in state returns on items that have been repaired, damaged, mishandled or come back in a any other condition than when they left our store/ warehouse. We will always work with our customers within our means and policy to ensure you are happy with your purchase and continue to do business with us!

 

-        Down Payment, Payments and Financing: We require a minimum down payment on any item based on value in order to hold it for a customer. After a down payment has been placed on an item, the customer has 7 days from the day the down payment is placed to pay the invoice in full. If a customer does not pay the invoice in full within the 7 day period the original down payment amount will no longer be refunded due to loss of business. We accept Zelle, Paypal, Direct ACH and Cash. We will not release any items until they have been paid in full. If a payment is on hold for any reason we will inform the customer and hold the item until the payment has been approved/ released. Financing: We know starting a business or upgrading equipment can be expensive. We work with many trusted banks and offer financing options to our customers on new and used commercial equipment, loans from $5,000.00 to $800,000.00 within 24 - 48 hours approval time. Please contact us for more information regarding financing. 

 

-        Warranties and Repairs: We service, inspect and even refurbish a majority of our used equipment. All used equipment is tested prior to sale and each item listing will specify the extent servicing that has been done. We will never sell a non-working or untested item unless it is clearly stated in the listing and original sales invoice. Please understand that even used equipment that has been refurbished may have imperfections. We take pride in our work and equipment to ensure that everything is in good working condition prior to selling unless otherwise clearly stated on listing or sales invoice.  All used items are sold as-is with no extended or manufacture warranties unless clearly stated on a original sales invoice. If you received an item that does not work please inform us with 1 days of delivery so that we can find a resolution immediately. All of our used equipment comes with a “20 Day Local Guarantee”. Our Local Guarantee is only applicable to local equipment sales within a 30 mile radius from our store/ warehouse in Elk Grove Village, IL. Any sale outside of our 30 mile radius is to be sold AS-IS. Only our own trusted technicians will sent out by us after we are informed of any issues to inspected and fixed. We will not reimburse any repairs done to our equipment by any other technician other than our own within the 20 day time period. There will be no charges to customer for “Guarantee” repairs done within the time period on our equipment. Any signs of misuse, damage or abuse on our equipment will void the guarantee immediately upon inspection. We will always try and help all of our customers within our means and policy to ensure your satisfaction. Our 20 Day Guarantee starts as soon as the item(s) have left our store/ warehouse. Our technicians can also be sent out after the 20 day guarantee period to service equipment purchased from us with any labor/ parts charges to be paid by the customer. 

 

-        Final Statement: This policy is put in place to protect our business and our customers. We are a fair and honest family owned and operated company with over 40+ years of experience in the industry. We have no intentions in “tricking” or “lying” to customers for financial gain. We do not condone bad business practices. We appreciate each and every customer that chooses to do business with us and we will always try to help and assist our customers within our policy and means. Communication is key. Please feel free to reach out with any questions you may have. By moving forward to completion of sale you are agreeing to our policy listed above. Thank you.