Return Policy
This policy applies to returns due to product defects or seller errors. Buyers must contact customer service promptly after receiving the item to report issues (e.g., malfunction, damage) and provide relevant details. To qualify for a return, items must be accompanied by all original packaging, accessories, manuals, and free gifts, with no signs of human damage (e.g., scratches, disassembly, liquid exposure). Non-returnable items include used, modified, or opened products, as well as returns without original packaging or based on personal preferences (e.g., size, color). If eligible, the seller will review the request within 1–2 business daysand provide a prepaid shipping label for defect-related returns. Buyers are responsible for return shipping costs in non-defect cases. Refunds are typically processed within 5–8 business days after item receipt and credited to the original payment method within 3–5 business days. For quality issues, the seller covers return shipping; otherwise, buyers bear the cost.
Order Processing
We ensure that all orders are processed and shipped within 24 hours of payment confirmation.
Orders are not processed or shipped on weekends (Saturday/Sunday) or public holidays.
Shipping Timeline
•Carrier Pickup & Tracking Update: Within 1–3 business days after shipment, the carrier will pick up your package and provide an initial tracking update.
•Estimated Delivery: Most packages arrive within 14–20 business days after shipment, depending on the destination.