Orders can be shipped from one or more of our locations overseas depending on availability.
Import duties (custom fee), taxes and charges if applicable, are not included in item price or shipping charges. The buyer should be responsible for these charges.
Damaged Box or Damaged Product:
- If you receive damaged or incorrect item(s), contact us no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately
Refusal of Delivery:
- If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Yudr3m. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided:
- Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
Limitation of Liability
- The Client acknowledges and agrees that Yudr3m will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage the buyer should be responsible for these charges.