Returns must be agreed by both parties prior to the actual return within 30 bussiness days.
Buyers must also strictly follow our returns procedure when returning an item.
We reserves the rights to provide buyers a replacement, parts or a full or partial refund. Charges may apply if the product is damaged by buyers when the returned item is received.
Should you change your mind and wish to return your item, this can be done if you notify us within 14 days of receiving your item. Please note, to qualify for such a return:
- Please wait for our confirmation on how the item is to be returned.
- The item must retain all original internal and external packaging.
- The item itself must not be opened. We acknowledge the external box may have been opened for a visual inspection, but nothing else must be opened or used.
- Just prior to returning it to us, ensure that there is nothing (e.g. return paperwork, email copy) stuck on the item or anywhere else inside of the box.
- Any postage labels or return paperwork must be stuck on the outside box.
Once the item has been returned, we will need to deduct the initial dispatch and also the return freight charges from your refund.
Refunds will only be processed Paypal, depending on the original method of payment.
