Product Description

Troubleshooting Guide

1. Connect the webcam

Connect the USB port to the computer port

Tips: When using a desktop computer, it is best to connect thewebcam to the USB port on the back of the computer, becauseit will be smoother to use.

2. After the installation is complete, you can start using it

3. No response after the USB head is inserted into the USB slot?

Answer: This device is a driver-free plug-and-play product, and there

wil be no response when connected.

4. No image or sound when the camera is turned on?

Answer: The screen will not pop up automatically when connected

You need to open the software you need to use it.

Secondly, please open the computer and check the "Device Manager

to see if the camera driver is installed wel.

5. ls there a howling sound during the test call?

Answer:lf vou are testing the product, there mav be a signa howling

phenomenon in the near-field call.

Please try to talk to a friend who is a certain distance away.

6. The relationship between the camera imaging effect and the on.

site light environment?

Answer: There is a relationship, especially in the case of backlightside light, and dim light, the video effect is not ideal.

You can achieve the ideal effect by turning on the fill light or adiustingthe direction.

7. Some instant messaging software, the video effect is not as goodas the local video effect?

Answer:There is such a phenomenon, Because some communicatiorsoftware takes into account the bandwidth and call volume, it wil

compress the pixels of the video image to meet the purpose of

smooth call. (For example: the original 1080P imaging, some

communication software will compress the video stream to 720P.) Soyou see that the current video effect is not as good as the local one,

which has nothing to do with the hardware of the camera.

8.fvou have other questions, donot disassemble it yourself.