We want you to be thrilled with your purchase and do our best to make returns easy, with no hassle.
New Items - Returnable within 30 days of delivery for any reason.
Used & Vintage Items - Returnable within 7 days of delivery for any reason.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. You may ship via any carrier, but we recommend using a service that offers insurance and tracking as we can't be responsible for a return that doesn't make it back or is damaged in transit. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
All returns must be pre-approved. Approved returns must be shipped back within 7 days of return approval, and received by us no more than 30 days from date of delivery. Any returns not complying with the above may be returned to sender or subject to a 10% restocking fee at our sole discretion.
Note RE: Cases! Guitar cases can be tricky! If you're not sure if your guitar will fit and the listing doesn't specifically say it will fit a particular model of guitar (e.g., a standard strat/tele/LP body), please ask first, as the buyer will be responsible for shipping costs on "doesn't fit" returns.
Note RE: hums/noise/hiss - most amplified electrical instruments and effects will have some floor level of noise, even ones that are "hum-canceling". That level will vary with the instrument, type of effect, pickup style, etc., not to mention the environment where it's being used, connected gear, etc. We get frustrated by noise too! If you find a product is too noisy for your taste, you may by all means return it under our normal Return Policy, but that noise will not be considered a "defect" unless it is something truly bizarre or unusual (if there's a clear problem with the unit--like a pedal simply screeching and not passing signal, etc., which is super-rare). As a general rule, we'll defer to the distributor or manufacturer to make a determination as to whether the noise inherent in a product is normal or out of the ordinary. Let us know if you have any questions on this.
Refunds
Buyer receives a full refund in their original payment method less any shipping charges. "Shipping charges" (deducted from return refunds) means our actual cost to ship the item to you, even if shipping was included in the original price.