Local Warehouse
Our stock is located in Brisbane, ready for fast dispatch.
Handling Time
We usually dispatch orders within 24 business hours.
Fast & Complimentary Shipping
We use Australia Post for all deliveries, as they are a trusted and reliable service provider. Your order will be dispatched as a standard parcel. For the most up-to-date information on any potential delays, please refer to the Australia Post website.
Please note that deliveries to Northern Territory, Western Australia, and remote areas may experience longer shipping times. The delivery timeframe provided by eBay serves as a general guide, so we recommend checking the Australia Post website for the latest updates.
If you need your item urgently, we offer an express shipping upgrade at checkout. A tracking number will be provided, and it will be available for tracking the following business day.
For low-value items posted as untracked letters, we will provide a photo of the package before dispatch.
Quality Check
We understand how frustrating it can be to receive a faulty item. To prevent this, each product is carefully inspected to ensure it is free from defects before dispatch.
Customer Service
We care about our customers and strive to respond to all inquiries within a few hours. If you have any questions or issues with your order, please don’t hesitate to reach out.
In the rare event that you receive an item that differs from the listing, we will either replace it at no extra cost to you or offer a straightforward refund. For low-value items, if you did not receive your order after the eBay estimated timeframe, we recommend lodging a case with eBay. This will allow the issue to be assessed fairly in line with eBay's Buyer and Seller Protection Policies.
Pricing
We understand that pricing is an important factor when making a purchase. Our prices reflect industry standards and the quality of our service, products, and shipping. As a small business, we are unable to price-match or compete with larger retailers. If price is a primary concern for you, we recommend shopping around for the best deal.