Q&A's:
How long does it take to create the Lightboxes? Typically, we take 5-7 business days. During busier seasons like December, it might extend to 7-10 business days.
How long does it take for the item to arrive at my house? From the moment of purchase, including the creation time, you can expect your lightbox to arrive in an estimated 2-3 weeks. Please note that delivery times may slightly vary due to high shipping company workloads.
Which shipping companies do you use? For lightboxes smaller than 18", we use China Post. For larger orders exceeding 21", we opt for DHL Express or UPS.
What is included in the lightboxes? Generally, they come with a 10ft USB cable with a dimmer function. And if you don't order the magnetic stand, we'll include a pair of plexiglass L-Brackets for you to fix the topper onto your machine.
Is the magnetic stand included in my purchase? No, it's not included. You'll need to add it to your cart and make a separate purchase for the magnetic stand.
Can I buy the magnetic stand without purchasing a lightbox? Yes, you can. Simply find the magnetic stand listing and make the purchase. However, note that you can't buy the stand directly from a lightbox listing. If attempted, we'll cancel the order and guide you to purchase from the correct listing.
Do the lightboxes have RGB function and sound interaction? Inquire about availability, as adding these features may result in a different cost compared to our standard listings.
Can I receive a discount? Absolutely! Just follow us and send a message to our Facebook page at CY Universal - Custom Signs. We'll provide you with the details to get your discount.
Can you create custom designs? Yes, we can! In fact, designs you see in our stores can be modified to suit your preferences.