Complete Set (except Foundations) of ITIL practice guides for ITIL v3.
Includes (from TSO in UK):
- Service Operation
- Service Transition
- Service Design
- Service Strategy
- Continual Service Improvement
Also includes student manual from Global Knowledge for "Managing Across the Lifecycle" which was the capstone course needed for ITIL v3 Expert certification.
Even though this is an expired version of ITIL, many of the concepts are still valid and useful for IT Service Management.
All are in excellent used condition with highlighting (and the owner's name in the front cover) but nothing else written in them. The bindings and pages are perfect.
Smoke-Free/Pet-Free Home!