Deal Manufacturers STORE POLICIES

Thank you for shopping with Deal Manufacturers! We appreciate your business! We want to make sure that you have a great and rewarding experience during shopping and after, while you are evaluating and enjoying the products you have purchased. As always, there are terms & conditions while purchasing with Deal Manufacturer . All customers are required to agree with our store policies, privacy policy, & terms of use when placing an order.

GENERAL POLICIES

1.   9% Sales Tax will be added to your total amount if you are a resident of California. This is a law and cannot be avoided by both parties.

2.   We require Adult Signature on orders over $200.00.

3.   Payment must be approved and not "pending" for us to ship your item. You will receive a confirmation e-mail when your payment goes through.

4.   Once an order has been placed & payment has gone through, we CANNOT cancel an order, due to prompt shipping. Our orders are automatically sent straight to the stocking & shipping department, ready for pickup. Due to the nature of this process, we honor the 14-day return policy and you may return the package to us. We do suggest our customers to please research the item before buying and to be responsible buyers so an accidental order cannot be placed. (Please see Returns & Exchanges)

5.   We reserve the right to hold shipments up to 3 days for any suspicious orders for payment verification.

6.   IF THE ORIGINAL BOX DOES NOT COME WITH THE RETURN, a $15.00 FEE will need to be deducted from refund or will need to be reimbursed to Deal Manufacturer in the case of an exchange. Please try to keep the original box!

SHIPPING

1.   We offer FREE SHIPPING to any -Physical Address- in the Continental US. We also offer Free Insurance up to $100.00 USD. If a customer decides to return the item, customer will shoulder the cost of return to us with a valid tracking number.

2.   Once payment has been cleared, item(s) will be shipped that same business day or the next business day after.

3.   All of our items are shipped USPS, UPS, or DHL Global Mail with a tracking number, unless noted. If we do not send you an e-mail and/or you do not see the tracking number on your order status, please contact us.

4.   If the package is sent to an undeliverable address and/or the buyer has moved, the buyer must reimburse Deal Manufacturer for the shipping charges. If they want us to send it back to them, they will need to pay for both freight charges: Shipping to an undeliverable address and Shipping it back to them at the right address. These payments will be deducted from the refund if the buyer chooses a refund instead. (Note: Return Policy #6)

5.   If you are a resident of Hawaii, Alaska, Rhode Island, Puerto Rico, Canada, Guam or any APO/FPO addresses -- please contact us BEFORE bidding/buying for the correct shipping quote. We will not ship your item unless you have paid the correct postage amount.

6.   Any fees -- such as: Taxes, Duties, or Brokerage fees for items shipped outside the US is the buyer's full responsibility.

7.   In case the item is not in stock at the time of the order and doesn't ship within the next business day, we will contact the buyer to resolve the issue.

8.   We do not declare any other value other than the actual value of the item for international orders.

9.   We are not responsible for any lost packages that are being returned to us. It is the customer's responsibility to obtain a tracking # and insurance. We must be notified by e-mail upon returning an item.

RETURN & EXCHANGES POLICY

Deal Manufacturer will accept returns for items within 30 days of purchase (original order), for either exchange of the same item or refund following these guidelines:

1.   ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM OUR FACILITY. WE DO NOT REFUND ANY SHIPPING COSTS. THERE ARE NO EXCEPTIONS.

2.   We will not refund any shipping charges. Please note that only the price of the purchase is refundable.  Customers are responsible for any shipping or handling fees for the item. We do offer Free Shipping, which means we're covering the shipping costs on behalf of the buyer. This only applies to customers who decide to keep their item indefinitely. But if the customer insists on a refund, the shipping cost -will- be deducted from the refund. There are no exceptions.

3.   Damaged Items claims have to be made within 7 days of delivery or claims will be voided.

4.   Damaged packages should be reported to the carrier driver and be refused. (Please read: #7)

5.   Returned / Exchanged items must be in original factory condition, include all: accessories, packaging materials, manuals, and warranty cards (if applicable, and must not be filled out).

6.   All returns must include a copy of the original packing slip/invoice along with your order number.

7.   If shipment is denied / refused by the recipient for any reason - buyer must pay for shipment from Deal Manufacturer to recipient, then from recipient back to Deal Manufacturer due to refusal of the package. Free shipping for items are paid by Deal Manufacturer on behalf of the customer and will be deducted from the refund.

PLEASE NOTE: Denied package(s) has a carrier fee! (USPS or UPS or DHL). The shipping amounts will be deducted from the refund. If the customer still wants the item, they are responsible for the shipping charges to send it back to them.

8.   Deal Manufacturer is not responsible for return shipping cost. Customer is responsible to ship the item back for us for returns. If there has been an error on our part, we will take responsibility for shipping cost in the event of an exchange.

HOW DO I RETURN AN ITEM?

1.   We cannot control defects but in case of any, we will take all efforts to resolve the issue in a timely manner.

2.   To ensure that you are properly credited, please contact Customer Service for a Return/Exchange Authorization Number (RMA #) within 30 days from purchase by E-mailing us :  You -MUST- have a valid Authorization Number that matches your account before any returns/exchanges are accepted. RMA # or approved return IS ONLY VALID FOR 10 DAYS. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT A VALID RMA #.

3.   Please make sure to securely pack the item(s) using the original packaging material. Make sure to include all: Accessories , Peripherals, Manuals, Warranty Cards that may apply to your item. Item must match internal serial with our item database. If any items are missing, Deal Manufacturer will need to be compensated for the missing items. Please remember that the items are still your property, so we are not responsible for any damages caused due to shipping.

4.   Please write the RMA #/reference PO# provided by our Customer Service Representative outside the mailing box where it is legible. Please DO NOT write on the actual item box.

5.   Make sure to fill out the RMA Form in full. Please make sure to fill out ALL fields or your return will be denied by our exchange department and sent back to you, on your expense.

6.   After filling out the form, please copy the form and e-mail a copy to :  Please make sure to send us the original copy of the RMA form & Original invoice WITH your item(s).

7.   We must be informed if the item is defective within 7 days upon delivery.

8.   If a refund is requested, we will issue it within 3-5 business days once we receive the item(s) in question. Please allow your bank/credit card company 1-2 weeks to process the funds back to your account.

9.   No refunds will be issued for returns without a VALID RMA # or reference of approval for the item to be returned, all original packaging, Manuals and Accessories.

10.                In order for us to process the refund/exchange, the serial # on the item, must match on the box and on our internal system, otherwise we do not accept the return and the customer is responsible for the shipping cost to resend the item back to them. Returns must be in a “like new” condition.

11.                Deal Manufacturer accepts no responsibility for loss or damage items in return transit. It is the customer's responsibility to obtain a tracking #. We must be notified by e-mail upon returning an item. Customer is responsible for ALL shipping charges.

WARRANTY INFORMATION

If the item is past the 30-Day Money Back / Returns but has an active warranty (1 year or 90 Day), we can help you!

Manufacturer Warranties:

If the item comes with a manufacturer warranty, customer must contact the manufacturer and go by their policies. We are not responsible for the warranty in those cases.

Warranties:

If the item comes with an Deal Manufacturer warranty, please follow the instructions below:

1.   Customer MUST pay for shipping the item back to us for replacement/repair and back to the customer.

2.   Please make sure to note how long the warranty is for. If it's 90 Days, warranty starts 90 days from the -date of purchase-. If it's 1 year, it is 365 days from the date of purchase. Once the warranty has expired, the warranty is null and void.

3.   Please contact our customer service for a RMA number. Please follow the instructions on the RMA form to send your item back to us for replacement/repair.

4.   Once the item is back at our facility, please give us 7-14 days to process your warranty return or repair. Repairs may take up to 30 days depending on the product.

CAR AUDIO / CAR PRODUCTS

1.   Once car audio/car parts have been opened and installed, Deal Manufacturer cannot issue a refund. Defective items can only be sent back for repair.

Mobile PHONES/TABLETS

1.   If you would like a return on a Mobile Phones/Tablets, it can only be returned for a refund if the box and cellphone/tablets has not been opened and ALL original seals are intact.

2.   Defective cellphones must be sent back for an exchange within 14 days of purchase, only if there is no physical damage or scratches. It must be in "like new" condition unless the listing condition says otherwise. Mobile/Tablet must have no signs of physical usage and cannot be registered.  For mobile/tablets, we are not responsible if the unit is not compatible with your network which includes: Picture Messaging, SMS/Text, and other phone to network functionality.

3.   We are not responsible for any carrier network. Please take some time to research the mobile/tablet before buying. New and old models of any mobile and tablet units will have their own incompatibilities that might arise and we request our customers to diligently study the unit/model before making the purchase.

EXCEPTIONS TO OUR STANDARD 30 DAY RETURN POLICY

1.   We cannot accept any returns of any products that has obvious physical/internal damage to the item and is missing any manufacturer accessories/parts.

2.   The serial number on the unit MUST MATCH the serial number on the box, warranty card, and the serial number from our own unique ID internal system. If they do not match, we will not accept your return and is VOID.

3.   Deal Manufacturer has the right to cancel/refuse any order due to a typographical error and we are not responsible for any price/or product typographical errors.

Please note that Buyer's from Alaska, Hawaii & all US Protectorates will request invoice first before paying the item in order to provide accurate shipping fee. If you have any question please feel free to contact our customer support. 
Calculate shipping fee including APO/FPO location (worldwide).