Who is the Crazy Skates Company?

The Crazy Skate Company was founded in 2004. Company Director John Moore owned and operated a number of roller skating facilities and saw an opportunity to produce and market innovative, high quality products to the industry. With an eye for detail and an intimate understanding of the industry and the needs of the end consumer - the Crazy Skate Company was born.

Initially working within Australia, the popularity and reputation of the brand spread to overseas markets and in 2011, the brand was launched in the United States of America.

Since then, we have established a company and licensed distribution facility to cater for the needs of the North American market. The brand, under the guidance of CEO Trent Carter has continued to grow from strength to strength each year.

We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from us.

Your shipping cost will vary depending on what you have purchased and where it needs to be delivered. We will price the delivery based on the size and weight of the items you have purchased. Please be aware that shipping is calculated off the larger of the either the package size, or weight. Typically the larger the item, the more expensive delivery will be. During the checkout process you will be offered an option to choose the Fastest or Cheapest delivery option.

Delivery Time

We use multiple courier companies with a delivery time between overnight and up to 10 business days after despatch. Our couriers deliver weekdays only. The courier will be automatically selected based on the goods being shipped, the size and weight, delivery pick-up address and delivery location address. Please note that if you want to ship to a PO Box address, you must choose Australia Post as your shipping method.

Authorisation to Leave (ATL)

All orders shipped by Crazy Skate Co. will contain an ATL - Authorization to Leave. This means that the courier company will leave the package/s without a delivery signature. If you are not present to receive the package, your delivery will be left at your door or in a position that the delivery driver deems secure. If the driver feels that there is not a secure position, they may choose to leave a call tag and return your delivery to a depot or Australia Post location of their choosing for collection. Crazy Skates is not liable for any loss or damage to the package/s.

International

Prices vary for ALL International Shipping charges - charges will be calculated at checkout and vary on total weight of your order. Please allow 4-10 business days for your order to get to you. Items will be shipped by TNT Express Couriers. Important Note: it is your responsibility to be aware of destination custom and duty costs. These are not included in your shipping charge. Customs and Duties vary from country to country and Crazy Skates accepts no responsibility for any associated or unknown costs that you may incur.

The Crazy Skate Company is committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours Monday - Friday, 8 am - 5 pm EST.