FAQ

Q: Why my computer couldn't recognize this webcam ?

A: If your computer has a built-in camera, please disable that one firstly. On Windows 10, right click the start button---go to device manager--- look for Cameras--- click on the little arrow next to it. You should see two devices, your integrated camera and the one you bought which says HD Camera. Right click on your integrated camera and you should be given an option that says disable device.