Due to recent eBay policy changes we can no longer take calls directly to us. You can however still contact us directly via eBay messages.

• We offer secure and fast shipping to anywhere in Australia or the world. For more shipping information, please visit the Sparesbox shipping page.
• Orders are typically dispatched within 1-2 business days after purchase.
• Where possible items will be combined into one order, however in some instances you may receive multiple deliveries.
• You will receive a tracking number after your order has been dispatched. Keep an eye on it for any updates as your order makes its way to you.
• Delivery times are 1-3 days for standard shipping to east coast metropolitan cities. WA, SA, NT, and regional or remote areas may take longer.

Parts don’t fit? No worries, you have 60 days to return the item in its original packaging for a full refund or store credit.

If the part doesn’t meet its advertised purpose or does not fit in accordance with the Sparesbox 100% Fitment Guarantee, we’ll cover the return shipping cost. If you change your mind or no longer require the item, you will need to pay the return shipping cost.

 If you receive an incorrect or faulty product please send us a message via ebay or visit our returns page on the Sparesbox website excluding items marked for Clearance

Change of Mind

If you have a change of mind about your purchase or have ordered the wrong part for your vehicle, Sparesbox will provide you with an exchange, store credit or refund provided that:

• You can provide a proof of purchase
• It is within 30 days of your item(s) being sent
• The item(s) is unused with original, sealed packaging and tags attached
• The item(s) is not subject to the exclusions below

Where there has been a change of mind or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs.

Listing Incorrect or Item is Not as Described

If the part does not fit your car due to an incorrect or incomplete listing on our website, Sparesbox will provide you with an exchange, store credit or refund and cover 100% of the return shipping cost provided that:

• The item(s) is returned within 30 days of arrival
• The item(s) has not been fitted to your vehicle
• Your vehicle VIN where the item did not fit
• Picture of the boxed item before sending the return

Warranty

Unless otherwise stated on the item, all products sold by Sparesbox are sold under the manufacturer’s warranty and conditions from the date of purchase.

Warranty claims must meet one the following criteria and be sent to Sparesbox with a receipt to be eligible for a refund:

• The product is faulty or not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or the Sparesbox descriptions; or
• The product was damaged during delivery

Exclusions

Please choose carefully when selecting the following items. Due to the exclusive/made to order nature of these items we cannot provide a return or refund if you change your mind.

• Custom made and/or special orders
• DBA: If the item is out of stock or made to order
• TEIN: If the item is special order
• AEM. South Bend, KW Suspensions, MCA Suspension, Milltek Exhausts, Stoptech Brakes

• HOW TO CONTACT SPARESBOX
  For any questions, please message via ebay.
• WHO IS SPARESBOX
  Sparesbox is a new online auto retailer focused on providing you with the best range of quality parts and fast, effective customer service. We are 100% Australian based and all our parts are sourced locally from brands you can trust. Learn more about us at the Sparesbox website
  • Unless otherwise stated, all products are sold under the manufactures warranty terms and conditions from the date of purchase
  • Where a warranty fault has been recognized and accepted by Sparesbox, shipping expenses will be refunded
  • Replacement products (including shipping) will be provided where:
    • An item is damaged during delivery
    • The incorrect item was shipped
    • The item has a manufacturing fault
    • An item is not marked for Clearance
  • Replacement will be provided upon receipt and inspection of items that are deemed faulty or incorrectly supplied excluding items marked for Clearance excluding items marked for Clearance
  • Replacement will be provided upon receipt and inspection of items that are deemed faulty or incorrectly supplied excluding items marked for Clearance excluding items marked for Clearance
  • Exchanges will only be provided on products that are unused and in a salable condition (i.e. in original and undamaged packaging). Electrical components cannot be returned if packaging seal is broken
  • If you receive an incorrect or faulty product please contact us within 48 hours of delivery
  • For any replacements where the shipping expense is being covered by Sparesbox, the original shipping address will be used
  • Sparesbox is not responsible for any costs or down time incurred by a manufacturing fault other than shipping expenses