• Orders dispatched within 1 working day (Mon–Fri) via Royal Mail 48hrs / 2nd class. Delivery normally takes 3–5 working days for standard service. We cannot be held responsible for delays caused by Royal Mail.
• Replacements sent only once Royal Mail confirms the item is lost — this requires 10 days from dispatch date.
• For security, we only ship to the address supplied via PayPal from where payment was received.
• As per eBay guidelines, we are unable to change your shipping address once payment is received.

• We have a 60-day no-quibble return policy. Return unused items in resellable condition within 60 days for a full refund.
• Buyer pays for the return postage.
• Any return must be sent by recorded post only.

• For any questions, please message via eBay messaging — we reply within 24 hours.
• We do not reply to emails or phone calls — eBay messaging only.
• Working Days: Monday – Friday  |  Hours: 8:00 AM – 4:00 PM

• All products are checked and packaged in good condition. If damaged during shipment, please provide a photo of the damaged part so we can send the correct replacement.
• Our couriers require proof of damage for any potential claims.
• The original item must be returned before any replacement is arranged, as required by our supplier.

We are a UK-based company providing high-quality lighting solutions. Our goal is to deliver stylish and modern products with excellent customer service. For any queries, contact us via eBay messaging — replies within 24 hours.