■ Welcome to Daruma Store

We deal exclusively in 100% authentic products and are committed to quality, speed, and trust in every transaction. Please read the following carefully before purchasing. By completing your purchase, you acknowledge and agree to all terms below.

■ SHIPPING — via eBay's Official CPaSS Platform

All orders are shipped via eBay’s official international shipping platform “CPaSS (Cross Border Parcel Shipping Solution)” using FedEx or DHL Express.

• Fully tracked door-to-door delivery (real-time tracking available).
• Handled by Orange Connex, eBay’s official logistics partner.
• Estimated delivery: 3–5 business days after dispatch (may vary due to customs clearance).
• Meticulous packaging.
• Acoustic instruments are shipped with loosened strings and secured neck support.

We treat every item with care, as if it were our own.

■ IMPORT DUTIES & TAXES — DDU (Delivered Duty Unpaid)

As of August 29, 2025, the United States has removed the de minimis exemption, and all imports are subject to duties and processing fees.

This item is sold under DDU terms. All import duties, taxes, brokerage fees, and customs-related charges are the buyer’s responsibility.

• Not included in the item price or shipping cost.
• Duties for Japan-origin goods to the U.S. are approximately 15% (as of April 2026).
• The carrier or customs office will contact you for payment.
• Refusal of payment may result in return or destruction of the package, and all related costs will be charged to the buyer.

※ We cannot declare items as "gifts" or undervalue shipments as it is prohibited by law.

■ ITEM CONDITION

◎ NEW
Minor imperfections such as small box damage, slight dents, or shrink wrap creases are normal and do not constitute defects. External packaging condition is not eligible for claims.

◎ USED
Normal signs of use consistent with the condition grade (scratches, wear, oxidation, etc.) are to be expected.

If you have any concerns, please contact us before purchasing. Additional photos or videos can be provided upon request.

■ INSTRUMENT-SPECIFIC NOTES

• Minor setup adjustments may be required after shipping due to climate differences.
• Tone and feel are subjective and not valid reasons for return.
• Weight may vary slightly (±0.1 kg).
• Items containing CITES-regulated materials cannot be shipped without proper permits.

■ RETURNS & REFUNDS

◎ No returns for buyer’s remorse
Due to the nature of high-value items and international shipping, returns are not accepted for personal reasons.

◎ Seller-responsible issues
If there is an undisclosed defect or shipping damage, we will respond appropriately. Please contact us within 48 hours with:

• Clear photos of the issue
• Unboxing video (strongly recommended)
• Serial number

■ CANCELLATIONS

Cancellations cannot be accepted after shipment preparation or dispatch.

■ BEFORE YOU BUY

Feel free to contact us with any questions (we respond within 24 hours).