Please feel free at any time to make contact to ask questions about cycling.
This is whether you are buying from Alison's Biciclette or not.
If you send an email you will normally get a response within 24 hours.
I dispatch all orders as quickly as possible but no later than 2 working days. Royal Mail Second Class or Tracked 48 Hour is included in the price depending on the items purchased. For a small additional fee this can be upgraded to Royal Mail Tracked 24 Hour. I do combine postage and should you buy more than one item from me I will try to make a saving on postage and refund you through eBay. I also try to recycle packaging wherever possible.
Returns
I do accept returns within 30 days. Can you please ensure that the item is returned undamaged in its original packaging? I always try to offer a full refund but if there is damage to the item or packaging is missing then I may need to reduce the refund. If the item is faulty, damaged or not as listed then I will pay for the postage. If it is because you change your mind or do not like the item, then I will ask you please to pay the postage for the return.