โจ Product Care Instructions
Follow these simple steps to preserve the beauty and luster of your Korean handicraft:
- Cleaning: Gently wipe the surface with a soft, dry cloth only. Avoid using strong chemical cleaners, abrasive materials, or excessive water, which can damage the delicate lacquer and mother-of-pearl inlay.
- Environment: Store your item in a dry, stable environment. Avoid direct sunlight, high humidity, or extreme temperature fluctuations to prevent the lacquer from cracking or fading.
โ ๏ธ Important Notes on Handcrafted Items
Please note that your item is a unique, handmade piece:
- Unique Variations: Since each item is handcrafted in Korea, there may be slight variations in color, pattern detail, and size compared to the photos. These subtle differences are characteristic of handmade art and add to the item's unique value.
- Durability: While durable, avoid dropping the item or exposing it to heavy pressure to protect the delicate inlay work.
- Keyring Note (Applicable to Keyrings): For keyrings, do not expose the metal parts (clip/opener) to harsh chemicals or saltwater to prevent tarnishing.
๐ Shipping & Returns Policy
- Processing Time: We typically dispatch all orders from Korea within 1โ3 business days following payment confirmation.
- Tracking: A tracking number is provided for every order.
- Returns: We accept return requests within 30 days of delivery, provided the item is unused and returned in its original condition and packaging.
- Return Shipping Cost: The buyer is generally responsible for return shipping costs unless the item received is defective or incorrect.