Payment must be made as soon as possible via PayPal so that we can process and post your product/s the same business day as ordered. Orders taken and posted up to 4.30pm . Each day . Sat/Sun orders posted Monday.

All products will be packaged to make sure they are safe for travel, and sent off via AusPost. Combined postage is available on non Free Post items, if you would like to combine items, please message us. Combined postage is calculated based on the weight on all items, and your postage will be adjusted to the weight class of your items. 

International shipping will be sent by AusPost . Duty and taxes are the responsibility of the buyer, we will not pre-pay duty.

By purchasing from us, you are agreeing to our terms & conditions and disclaimer. We reserve the right to alter information at any time without notice.

Carlisleart can't be held responsible for loss or damage of any kind, costs, third party claims resulting from the use of any product or information provided on this site. It is your responsibility to gather additional information on the use of a product, therefore we are not liable for injuries or health issues resulting directly or indirectly from any product use.   

The whole content of the site is covered by this disclaimer.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Change of mind returns . The item must be in new condition on arrival at Carlisleart. The cost of returns is the buyers responsibility.

The return postal cost will be deducted from the sale item in the refund  If using a free postal return slip from Ebay . 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless damaged.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damaged Items
We are happy refund items if they are defective or damaged. Please send us a photo of damage  through eBay or Website .

Postage/Shipping
To return your product, Please post your product back to: Carlisleart  

You will be responsible for paying for your own shipping costs for returning your (Change of mind item/s )

If you are posting/shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any problems or would like to simply ask us a question, please don't hesitate to contact us on eBay . I will respond back to you as soon as possible . 

We hope that you will be happy with your purchase and that you will leave positive feedback along with the highest Detailed Seller Ratings for us!

Once the item is received and you are satisfied with it and our service, we would be grateful if you could leave positive feedback & give 5-star ratings for all areas of Detailed Seller Rating for us on your purchase.

If there is any reason that you cannot give us a Positive rating and 5 stars in all the Detailed Seller Ratings (Item as Described, Communication, Postage/Shipping Time, Postage/Shipping & Handling Charges) please contact us before leaving feedback!

We pride ourselves on our feedback and believe all issues can be resolved .

"The best compliment we can get from our customers is the word-of-mouth recommendation and the referral of your friends, family members and colleagues"