Each device is carefully tested and inspected by our experienced technicians to ensure full functionality and quality. We utilize advanced automated diagnostic software that provides a detailed audit trail for every component, ensuring accuracy and consistency in our evaluations.

In addition to functional testing, each phone undergoes a thorough cleaning and physical inspection. This process helps us assign a precise condition grade, based on the grading criteria outlined in the table included in this listing.

Important:
Do not attempt to repair or modify any product purchased from us without prior authorization. Unauthorized repairs or tampering will void the warranty and disqualify the item from return eligibility.

Before Initiating a Return:

Please contact us via email or phone. Our experienced technicians can often resolve issues through troubleshooting, avoiding the need for a return. If the issue cannot be resolved remotely, we will provide detailed return instructions.

Return Requirements:

• All returns must include all original items and be in the same condition as received.
• Devices must be returned with the same internal components and parts as originally shipped. We log and track the serial numbers of all major components to ensure product integrity and prevent tampering.
• Once your return is authorized, we will issue a Return ID, which must be clearly visible on the outside of the return package.
• If these requirements are not met, you will not receive a refund and will be responsible for all shipping fees.

Return Fees:

• eBay Refurbished Phones include a free 30-day return policy.

We will only accept payments through eBay. All payments must be made within 4 days of purchase, otherwise your order will be automatically cancelled.

Processing Time:

• Orders are processed within 1 business day. We are unable to expedite processing or bypass this standard handling period.

Shipping Method:

• All shipments are processed exclusively through eBay. Orders will only be shipped to the eBay-verified address associated with your account at the time of purchase. Please ensure your shipping address is accurate before placing your order, as we cannot ship to alternate or updated addresses after the order is placed.

Signature Requirement:

• For added security, all shipments valued over $100 will be sent with Direct Signature Required upon delivery.

Our customer support and sales operations team is available Monday through Friday, from 8:00 AM to 4:00 PM CST.
Please note that we are closed on weekends and all major U.S. holidays. Any inquiries received outside of business hours will be addressed on the next business day.