Thank you for your interest! Contact us if you have any questions and/or concerns.
Shipping
- Both USPS Ground Advantage & UPS Ground shipping services are used. Buyers may choose their preferred service while checking out.
- KB SUPPLY ships within ONE business day of cleared payment!
- Major Holidays and Weekends may cause a slight delay in your shipment.
- International shipments (when available) may take longer to arrive due to delays with government customs agencies. The buyer is responsible for all Duties and Taxes.
Local Pick Up
- Some of our larger items will be listed for pickup only.
- Seller is located in Minneapolis, MN
- Please reach out to us before placing an order for Pick Up.
Feedback Request
- KB Supply strives to always offer 5-star service to our customers. If you find this to be the case, please leave us positive feedback.
- If you have not, please contact us directly. We would like the opportunity to make things right for you!
Returning Product
- 100% Satisfaction Guarantee: If the buyer is not satisfied with the purchase, they may return it within 30 days for a full refund. (Shipping costs may occur, depending on the circumstances)
- Items that have been used, installed, or plastic has been removed may be subject to refusal from Seller.
- Upon the return request being approved, the buyer will receive a unique RMA number & instructions on how to return the product. A refund will be issued once the product has been returned and inspected.
Damaged Packages
- If you receive a package that is opened and/or damaged, make a claim with the driver/carrier.
- Save all original packaging for possible inspection from the carrier.