Shipping

Orders will be shipped within 1-2 business days from receiving payment. In most cases (close to 100%), orders received before 2pm will be shipped the same day. Shipping is via Australia Post, Sendle(Couriers Please) or FastWay. For urgent orders, contact us to see if your order can be shipped the same day.

Item Location - All orders are shipped from Sydney (Castle Hill).  Your order will not be shipped from overseas, or some other location in Australia. 

Shipping - International

Shipping is via DHL eCommerce or UPS Economy. You will receive a tracking number to track your parcel. Delivery to the US and Europe typically takes about 5-7 working days. Parcels can be tracked online at:
ecommerceportal.dhl.com/track

International buyers - IMPORTANT: Please note, import duties, taxes, and charges are NOT included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Payment

We accept the following payment methods:

• PayPal
• Credit Card - select PayPal, and then you can pay via your credit card
• Bank Transfer

Please contact us if you have any questions.

Returns

Faulty item: Faulty items will be replaced, or can be returned for a full refund.
Non-Faulty items: If you changed your mind, or no longer want an item, you can return it for a refund minus our processing fee, shipping fee, and PayPal fee. You must return items in their original packaging and in the same condition as when you received them. You will receive a refund, minus the shipping we had to pay for the items, and the PayPal fee. Please note that we also need to subtract the shipping fee we paid for listings that had "free shipping"! There is of course no such thing as "free shipping" for us, we always have to pay shipping. For small items below 500 grams, it is normally around $8, but can be much more for heavy items, and especially items shipped to non metro areas. For example, if you return an items that was listed with "free shipping" for $50, and we paid $8 shipping, your refund will be 50 - 8 = $42.
PayPal Fee: Since end of 2019, PayPal does NOT refund the PayPal fee any more(between 2 to 3%). So, if you decide the cancel an order, or return a "non faulty" item, you will loose the PayPal fee, because PayPal does not return it any more. Yes, this is very unfair, and there is a lot of anger about PayPal doing this, but there is nothing we can do. To avoid these refund fees, please consider using bank transfer as your payment method.

Service

99Tech is a Sydney based business located in Castle Hill. We joined the eBay community 2018. We are available 5 days a week, and do NOT operate our eBay store on a part time basis! We have been (and still are) operating a successful Electronics business(Modtronix Engineering) since 2004, and have shipped many 1000s of orders during this time. We have gained many valuable overseas partners, and specialize in manufacturing and importing high quality products at reasonable prices. You can be sure your order will be shipped fast and professionally!

Privacy

The email address and phone number you have provided to eBay might be given to the delivery service to assist in delivering your order. For example, most products we ship with Australia post eParcel, and when booking the shipment, there is space to provide the telephone number and email of the receiver. Australia post will use this to email and sms you delivery status information for your parcel.
If you do not want us to provide your email and telephone number to the delivery service, please send us a message when placing your order!