Kindly Reminder:

Please kindly note the remanufactured Toner its chip may say the previous final level low but actually the Toner are fully filled,please just go on printing.(Our Remanufactured Products are filled with the best Color Toners and the Original OEM's Empty Toner and OEM,s Chip to make sure the best colors printing performance.) 

***If any question with our products,please do not open a case or return request before we offer you a good solution,because they have influence like negative feedback,all customers'concern(including return or replace) will be replied and satisfied via massage here.Thank you in advance.

All products go through as following professional test before leaving the factory

1. Mechanical test to ensure the toners smooth operation and no noise, and to meet with ISO standards.

2. Environment protection test to ensure toners' environmental safe.

3. Duration test to ensure toners can last more one year.

4. Difficult conditions tests such as abnormal temperature, air pressure, strong sun light and rough transportations tests to ensure the printing quality remains high.

5. Water resistant test to ensure printing won't fade and be diluted when wet.

6. Printing quality test to ensure the printing is real black, sharp, no slur and won't fade.

7,Capacity test to ensure the number of printed pages is the same as the ones of original manufactured

Replace toner cartridge Instructions

1 Navigate through the menu of your laser printer using the keypad.

2 Choose "Replace Toner."

3 Select the cartridge that you want to replace (the printer will give you options of which cartridge you would like to replace). The selected cartridge will rotate to the inside front of the printer.

4 Open the printer door and lift up the handhold. Gently dislodge the cartridge for removal.

5 Take a new toner cartridge out of the box and shake it gently. Remove the protective tape.

6 Insert the new cartridge into the laser printer and align the cartridge with the arrows. Push down gently to make sure it is locked into place.

7 Close the front panel of the printer, and it is ready for use.

Since PayPal is the fastest and  safest way for both buyer and seller, we accept PayPal ONLY.

Buyers should take note there is additional clearance time for  payments made via Paypal eCheque. Once the payment is credited to  our account, it may take 24-48 hours to process, after which  your item will be dispatched.

We will pay postage for  return in the following situations :
Items are with defects
Items are not as description
Other mistakes cause by us
For other situation please contact us. Please contact us before returning items.
PLEASE DON'T  OPEN ANY RETURN REQUEST AS IT'S EQUAL TO NEGATIVE  FEEDBACK!
Thanks for your kindly understanding!

90 days warranty  will apply to all vivid-ink's products unless the  corresponding listing states otherwise.

If items show symptoms of operational failure,  are defective or are broken (a.k.a. “DOA” or  Dead on Arrival), buyers must contact us via  eBay message within 7 days with a full and  detailed description of the  issue. vivid-ink reserves the rights to reject  any claims made after 7 days for DOA cases.

If the product is assessed to be DOA, buyers  will receive a full or partial refund, or a  replacement product or parts. If buyers are  requested to send back defective items, a  replacement will be sent to buyers after we  receive the returned product back in our  warehouse. In such cases, we will cover the  return freight charges. Such returned products  will become our property and the replacement  will be the buyer’s property.

Replacement products are provided with the same  warranty as the returned products. vivid-ink not  liable for items that have been misused,  mishandled or incorrectly installed. Buyers  should read the instruction and advice given by  manufacturers and suppliers before use.

All accessories and bonus gifts (such as carry  bags, cables and batteries) are not covered by  the warranty.