PET HOMES AND ACCESSORIES

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Chicken

24" 8 Panel Pet Dog Puppy Enclosure Exercise Play Pen Yard Outdoor Crate Canine

Description

YOU ARE BIDDING ON 1 X 24 INCH HIGH PLAY PEN

Now available in Black Finish.

This item is not normally sent by Australia Post.

Great for use around the home or when out visiting, even during your Dog Show.

Highest Quality Workmanship with Black Epoxy Finish.

Comes with 4 Snaphooks. Worry-free playtime – we recommend supervising your pet while in the play pen. Use over and over for years! Keeps your pet under control and allows you to do your own thing.

Item will be sent by courier no matter what postage says.

Please supply a street address as the item is too large to send via Australia Post.

Assembly is as simple as:

Remove from box
Fold out to desired shape
Use the 4 large snaphooks to close ends together and lock door

Comes with 6 strong thick steel pegs to hold down pen.

Made up of 1.2m x 1.2m of playing area! The play pen consists of 8 panels, each panel measuring 58cm wide. Wire spacing is 3.2cm wide and 13.2cm tall.

Our full range features a latching system for extra safety.

The play pen keeps your dog, rabbit, kittens, or large guinea pigs safely in a confined area of your choice – making pet keeping a joy.

Also available in our eBay store: 24" and 36" models. This is the most versatile play pen ever – add or remove panels as you wish (requires pliers & screwdriver).

Optional Accessories (sold separately):

Play Pen Cover worth $23.00
Can travel with play pen or crate purchase at no extra postage cost

Brisbane: Local pickup can be arranged – contact seller for arrangements.

I will post as soon as funds have cleared. All items leave within 48 hours of payment.

Please identify your win with payment using your eBay trading name only as the reference.

We will contact you via email within 24 hours of auction completion and request that you reply with your name and delivery address.

About

Pet Homes are based in the Southern-Brisbane Suburb of Collingwood Park Qld .. see the contact us page for pick up address and open hours. Phil handles the responsibility of sales and shipments, product range and purchases, imports, and handles the paperwork and the dreaded finances.

Pet Homes Direct was born from the frustration caused by limited stocks of Good Quality Pet products in retail pet stores and the high prices that generally came with the range of Pet products that were available.

So Phil decided to approach the Overseas and Local manufacturers of these products and buy direct .

Pet Homes purchased products in large quantities direct from the respective manufacturers.
Many of the items we sell are exactly the same as the brand name companies that purchase from the same manufacturers that we do.
You are buying DIRECT from a Australian distributor, so you are avoiding the distribution costs of buying from traditional retailers.
Most of our items come in plain packaging so you are not paying for fancy display packaging.
Items are packed using recycled packaging materials so you are not paying for packaging cartons. Low price does not mean low quality - in our case it means that you are saving money through our direct supply chain and you are taking advantage of these savings.
Feel free to take advantage of our low prices!
Pet Homes is also a renowned eBay Powerseller and has been for many years.

Shipping

All deliveries are sent using third party providers. We use Direct Freight Express, Aramex Couriers and Australia Post according to how big the item is, and deliveries must be signed for when received.

It is the buyer's responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. If the packaging is damaged in any way, please inspect the contents prior to signing for it.

WE DESPATCH EVERY MONDAY, WEDNESDAY AND FRIDAY, BUT NOT ON PUBLIC HOLIDAYS.

Direct Freight Express: We do give Authority to Leave if no one is home, but the couriers and Pet Homes take no liability if it arrives damaged or if the item goes missing after delivery. We strongly recommend someone be home to take delivery and assist with unloading. An extra $20 will cover insurance for damaged delivery.

If Direct Freight Express re-delivery is required, a $30 surcharge will be required to be paid before re-delivery can take effect.
Fastway Couriers: We never give authority to leave, but customers may arrange this directly with the courier by asking for an Authority To Leave form. We strongly recommend someone be home to take delivery.

If Fastway re-delivery is required, there is no re-delivery fee.
Australia Post: If no-one is home at the time of delivery the goods will be taken to your local Post Office or local collection depot for pick up. Australia Post does not do re-delivery.

REGARDING DELIVERIES: We or couriers will provide you with tracking details for all consignments. Please pay close attention to tracking details for arrival times. It is best to contact the courier company directly if you have any questions regarding your consignment after it has left our dispatch warehouse. We will not accept any claims for lost or missing items after 48 hours of delivery.

Estimated Delivery Times

Pet Homes endeavours to dispatch orders from our Brisbane location within 1–2 business days from the date payment is received. 95% of orders are dispatched same day if the order is placed before 12pm.

We are currently experiencing an increased volume of online orders, along with delays and general congestion within freight and logistics networks. Australia Post and local couriers are also experiencing unprecedented demand, leading to longer than normal delivery times. This may result in delays getting your item delivered to you on time.

The estimated delivery times for couriers are in business days (Monday through Friday) excluding public holidays.

Sydney: 1–2 days (95% of orders placed before 12pm are delivered next day)
Melbourne: 1–3 days
Brisbane: 1–3 days
Cairns: 3–7 days
Adelaide: 2–3 days
Perth: 3–10 days (depending on size of goods; smaller items go faster)
Rural Areas: 3–14 days (depending on your location; can sometimes take longer)

Pet Homes strives to ship your order according to the estimated delivery times provided, although ship times may change due to supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact the shipping company directly with your tracking number for further information.

Orders cannot be cancelled once they have been dispatched. Shipping charges on dispatched orders are the responsibility of the purchaser.

Delivery of Goods

Limited access delivery: Please ensure there is access to the delivery location. Providing access to apartments and other buildings with security doors, keyed or buzz-in access is the sole responsibility of the purchaser. Delivery driver must have clear access to the delivery location; this includes ensuring animals and pets are not running around in the front yard. If access cannot be achieved a calling card will be left or the courier will try to re-deliver on another day. Goods may also be left at your local hub or pick up location if home delivery cannot be achieved. You can arrange re-delivery at a time suitable to you by contacting the delivery company directly. See above for re-delivery restrictions. Courier company website and tracking are provided upon dispatch of order.
Direct Freight Express re-delivery: If no one is available to sign for goods upon delivery and goods must be re-delivered, additional charges may apply. For re-delivery or non-access delivery please contact the courier company directly with your details and tracking number to organise a more suitable delivery.
When "Authority to Leave" has been granted by the buyer, Pet Homes accepts no liability in the event of stolen or missing parcels. A tracking number will be provided for all deliveries so you can track your order to the delivery destination.
We will endeavour to track and liaise with the freight company if long delays occur or if parcels go missing. Please understand when parcels leave our warehouse, circumstances beyond our control can affect delivery.
Cancelled orders after dispatch or orders that cannot be delivered will only be refunded once all goods arrive back to our warehouse.
We reserve the right to adjust freight charges for large or bulky items. Shipping calculator information is provided by a third party logistics provider; we cannot guarantee the accuracy of the final shipping price for certain locations. It is rare, but due to some postcodes we may contact customers for extra freight costs above calculator costs.

By using this site, you understand and agree to goods being dispatched using third party providers such as Australia Post or courier companies such as Couriers Please, Fastway, Direct Freight Express. You may arrange pickup by your own courier, but we do not fill in any courier forms.

PO Box Delivery

Pet Homes can only send small items to PO boxes within Australia (including Parcel Lockers & PMB). To send by Australia Post, items must be less than 90cm long and able to fit into a 3kg or 5kg Australia Post postbag and not exceed those weights including packing material. If we dispatch by Australia Post we will send you a tracking number and details. There are size limitations to box size that Australia Post will deliver to a PO Box, Parcel Locker or PMB.

All couriers will NOT deliver to a PO Box.

A tracking number will be provided for all deliveries.

Returns

Reporting Damage or Incorrect Items

Report any damaged, missing or incorrect items within 24 hours of delivery by emailing info@pethomes.com.au with your order number and clear photos. We cannot process claims without photos. We do not answer calls from private numbers; if call is required and unanswered, email with your order number.

Pickup Returns

If you collected an item from our shop and a part is missing or broken, return the part to the shop to receive the replacement or missing part.

Delivery Delays

Pet Homes is not responsible for delivery delays caused by carriers. Australia Post has suspended its Express Post next-day guarantee. During lockdowns, returns may be restricted due to extended delivery times.

Returns & Exchanges

Change of mind: Refund of the purchase price is available once the item is returned in saleable condition. Shipping costs are non-refundable.
Restocking fees: $5.40 for items up to $100; $20.00 for large/bulky items (e.g., coops), regardless of promotional free postage.
No returns or exchanges on dog collars or chains for hygiene and biosecurity reasons.
Orders cannot be cancelled once dispatched. Shipping on dispatched orders is the purchaser's responsibility.

Faulty Goods & Warranty

Notify us within 7 days of delivery if you find goods to be faulty. Our warranty covers manufacturing defects only and does not apply to damage caused by misuse, improper installation, normal wear and tear, transport damage not reported on delivery, or modifications/repairs by third parties.

Electronics: 6 months (where applicable).
Timber & stainless products: 12 months against manufacturing defects (timber should be painted before use; failure to do so may void warranty).
Default warranty: If a listing does not state a warranty period, a 90-day warranty applies.

For faulty items we generally provide replacement parts or repairs once the defective part/item has been returned. Full refunds are not guaranteed for faulty items unless required by consumer law.

Returns Procedure

Contact us before returning any item. We will provide return instructions and the address.
Customers are responsible for returning goods and for packaging them securely. Use a trackable and insured courier; we are not responsible for items lost or damaged in return transit.
Returned items must arrive in new, unused, unsoiled condition with all original packaging and parts to be eligible for refund or exchange.
If a returned item is found not to be faulty, we may charge transport and handling costs.
Returns sent COD will not be accepted.

Shipping Costs & Timing

If an item needs warranty service after 14 days from dispatch, postage both ways is at the buyer's expense unless stated otherwise. We do not refund original shipping charges except as required by law.

Refunds

Refunds are issued after we receive and inspect the returned item. We aim to process refunds within 7 working days of receiving the return. Refunds exclude original shipping and any applicable restocking fees.

Liability & Security

We strive for accuracy but reserve the right to correct errors. As a registered business with a physical showroom, transactions are protected under Australian consumer law. We encourage inspections and pick-ups by appointment.

Contact

For returns, warranty or enquiries contact us using ebay messaging system.