**** CUSTOMER SERVICE & TRUST *****
- Premium Packaging: All items are securely wrapped in multiple layers of thick bubble wrap and shipped inside a rigid cardboard box to prevent transit damage.
- Fast Dispatch: Orders are processed and shipped within 5 business days after cleared payment.
- Full Tracking: A reliable international tracking number is provided immediately upon shipment for real-time monitoring.
INTERNATIONAL SHIPPING OPTIONS
- Standard Shipping (K-Packet / EMS)
- Tracking: Fully Trackable
- Delivery Time: 8 to 20 business days
- Expedited Shipping (FedEx / DHL)
- Tracking: Fully Trackable
- Delivery Time: 5 to 7 business days
RETURN & EXCHANGE POLICY
- 30Day Returns: We accept authorized returns within 30 days of delivery.
- Return Condition: Items must be completely unused, unopened, and in their original factory-sealed packaging.
- Shipping Costs: The buyer pays all return shipping fees, unless the item is defective or incorrect.
- Quick Support: Please message us first before opening a formal case. We resolve all issues swiftly and kindly.
CUSTOMS DUTIES & IMPORT TAXES
- Excluded Fees: Import duties, taxes, VAT, and customs clearance charges are not included in the item price or shipping cost.
- Buyer's Responsibility: All customs duties and tax obligations are the sole responsibility of the buyer.
- US Buyers: Applicable state import taxes may be calculated and collected automatically at checkout.
- Frieght Collection: Customs fees are normally collected by the delivering carrier or at pick-up. These are government taxes, not extra shipping charges.
- 24-Hour Response: Have questions? Message us anytime. We guarantee a reply within 24 hours.