We only accept eBay Managed Payments, this means you can rest assured your order will be with you ASAP after your purchase. We only despatch your order to the address you provide us via eBay Managed Payments for your security.

We despatch all orders placed before 2pm to be despatched the same working day.

Express delivery options are available for faster delivery and these are at the top of this page on the "Postage and Payments" tab.

UK Delivery normally takes 3-4 days and internatinal deliveries can take 7-12 days depending upon your location.

An ETA will be provided in your My eBay section of eBay.

We value your support and appreciate your interest in BP Sales Direct.

In order to continually improve the BP Sales Direct experience, we would love to hear from you.

If you have a query regarding our eBay listred products or your order, you can get in touch with our experienced customer care team by the eBay messaging service.

We aim to reolve or answer your query as soon as possible.

Our team are available between 10am and 7pm weekdays and 10am to 5pm weekends.

Our 30-day money-back guarantee does not affect your statutory rights.  

If there is a fault with your product or if it is damaged during transit then simply email us stating your item number and eBay user ID and we will quickly resolve the matter for you.

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item.

*EXCLUSIONS*

Mattresses, mattress toppers or protectors, duvets, duvet covers, pillows, pillow covers, throws and blankets:

For health and hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.