Frequently Asked Questions About Our Refurbished Tech.
Q: What I am looking for is out of stock, when will it be back?
A: We have over 50 separate models of iPhone listed, please feel free to send a message if the specific variant you want is not in stock and we can discuss the expected re-stock period or sourcing options available on that model.
Q: Do your devices work?
A: All our devices are tested using a standardised industry leading process which we have perfected over time. This allows us to be able to verify not only the quality of the device, but the quality of the components individually within it. Our testing process is video recorded and logged with IMEI to prevent fraud. The device you receive will be fully functional, as it must be verified and signed off by a technician confirming its FULL functionality.
Q: Do you offer a guarantee?
A: Our 12-month guarantee is reliable and honest from the get-go; this allows you to enjoy your new device with peace of mind. Our guarantee is available to read in full here before purchase with no hidden details.
Q: What is the battery life like on these devices?
A: Where applicable, our devices where it is safe and reliable to do so will have a brand-new battery, the details of this will be included in the general listing and specs. As a general, all iPhone models 4G-X will have 100% battery health. This battery life is correct and as new in performance by using genuine quality, dual IC batteries in the refurbishment process. This means you can expect as-new battery life without any sacrifices to performance.
Q: Where do your devices come from?
A: We have a range of limited partners where we get our stock from. Every device we get in is acquired in an above board and legal manner. There is no worry your device will lock itself or be associated with any criminal activity. As mentioned, we have all IMEI’s of the devices we provide on record, these are checked with all relevant databases to confirm they do not have any links to such matters.
Q: Is the device damaged?
A: No, there will be no mechanical damage to the device, all devices are refurbished and perform as new. There will be differences in quality of the casings, glass and bezels as discussed in our grading guide.
Q: When can we expect to hear from you?
A: If you have messaged one of our various socials or filled out our contact form, we will respond to all queries within one working day. We do not outsource or have any tiers to our customer service, so please be re-assured you will be contacted by an expert.
Q: Delivery?
A: Please see our Delivery Details page for more information. Our distribution centre works Mon-Fri, orders placed on Saturday may be despatched on the Monday.
Q: Do you do any bulk deals or bulk buy discounts?
A: We will have offers on from time to time on our products, feel free to sign up to the newsletter to stay up to date on these and receive unique offers straight to your inbox. For larger orders, please get in touch and we will be able to arrange unique product offerings to best match your requirements.
We understand whilst the FAQ’s here may be comprehensive, they are only ‘frequently’ asked questions about our products. If you have a specific question or need any advice on your purchase, please feel free to send us a message via our contact form.
Bundle Deals or Bulk Buy discount?
We do offer a free upgrade to next day if more than one item is bought regardless to its specification or listing standard delivery. |