About Us:  We ship out FAST! If you don't find what you need, please contact us as there is a good chance we have it. Be sure to check our eBay store for additional items added daily.  

At Billiards Heaven, we strive to offer excellent customer service!  We do our best to describe items accurately, package items safely and ship out as quickly as possible, whether it’s being shipped to a nearby town or a foreign country.  If you have any questions or concerns about a purchase, please don't hesitate to contact us.  We are available Monday to Friday 10:30 a.m. to 4:00 p.m. PST and are closed weekends and holidays.  Please send a message and someone will get back to you as soon as possible.  We want to earn your business now and in the future.

Continental USA Shipping:  In most cases we ship via USPS or UPS ground or with tracking & delivery confirmation.  Generally, your item will ship per the timeline shown in the listing.  We will provide a tracking number / delivery confirmation on each shipment.  USPS may not necessarily "courtesy scan" your item at each location. Therefore, it may appear that it is not moving, but that is probably not the case.  Parcel Post shipments won't be "courtesy scanned" at all and will only update once delivered.  SHIPPING TIMES ARE NOT GUARANTEED, and delays may occur, especially around holidays or severe weather conditions.