We want you to be fully satisfied with your purchase. If you need to return an item, please follow these guidelines:

• 30-Day Return Window: You have 30 days from the date of purchase to return your item.
• Eligibility for Return: Items must be unused and in the original condition (including packaging, if applicable).
• Return Process: To initiate a return, please contact us through eBay's messaging system. We'll guide you through the process.
• Refund or Exchange: Once the return is received, we will issue a full refund or offer an exchange if preferred (subject to availability).
• Restocking Fee: A 30% restocking fee will be charged if you ordered the wrong part. The buyer is also responsible for the return postage costs in this case.

• Qualified Mechanic Required: All parts must be installed by a qualified mechanic.
• VAT-Registered Garage: Installation must take place at a VAT-registered garage. Proof of VAT registration may be required.

Failure to adhere to this may void the warranty and any return eligibility.

• Mainland UK Shipping: Postage is quoted for mainland UK only.
• Additional Surcharge for Remote Areas: There may be a surcharge for deliveries to Northern Ireland, Highlands of Scotland, and Islands. Please contact us before purchasing to confirm shipping costs for these areas.
• Dispatch Time:
  • Same-day dispatch for orders placed before 2pm.
  • Orders placed after 2pm or on weekends/Bank Holidays will be dispatched on the next working day.
• Bulky Items: Larger items (bonnets, engines, gearboxes, etc.) may incur extra shipping costs and require special handling. Contact us for more details.

• All parts are tested and in good working condition before dispatch.
• Age-Related Marks: As most of our items are used, there may be age-related marks or storage wear. Significant issues will be highlighted in the photos.
• Item Photos: All pictures are of the actual item you will receive. Please enlarge the photos to inspect the item fully. Any visible marks or damages are shown.
• Security Marking: All parts are visibly and invisibly marked for security reasons.
• RHD Vehicle Parts: All our parts are from UK Right-Hand Drive (RHD) vehicles. We cannot guarantee fitment for Left-Hand Drive (LHD) vehicles.

• Inspect Immediately Upon Delivery: Please check the item's condition as soon as it arrives. Do not install the item until you confirm that it matches your order and is in good condition.
• Check Compatibility: Ensure the item matches your requirements by referencing the part number and pictures provided. eBay compatibility is a guide and not an absolute guarantee.
• Contact Us Before Leaving Feedback: If you have any issues, please contact us first via eBay's messaging system before leaving negative feedback. We are committed to resolving any concerns you have.

• Warranty may apply to certain parts, depending on the manufacturer's policy. Please contact us for more information regarding warranty terms.
• Warranty claims are valid only if parts are installed by a qualified mechanic at a VAT-registered garage. We may request proof of installation for warranty claims.

• Mistaken Orders: If you order the wrong part, you will be responsible for return postage and a 30% restocking fee will apply.
• Return Condition: All returned items must be in their original condition (unused, uninstalled, and in the same packaging).
• Feedback: If you experience any issues with your order, please contact us first. We will work with you to resolve any concerns before you leave negative feedback.

For any questions, please reach out to us through eBay messaging or use the contact details below:

• Phone: 07555186927
• Email: triplemspareparts@hotmail.com
• Business Address: 20 Ferry Lane, Staines, TW19 6HG
• VAT Number: 484891143
• Company Number: 15654657

Thank you for shopping with Triple M Spare Parts! We look forward to providing you with top-quality parts and customer service.