Triple M Spare Parts - eBay Store Policy

Welcome to Triple M Spare Parts! We offer high-quality, tested car parts with outstanding customer service. Below is our policy for purchases made via eBay:

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1. Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, please follow these guidelines:

• 30-Day Return Window: You have 30 days from the date of purchase to return your item.
• Eligibility for Return: Items must be unused and in the original condition (including packaging, if applicable).
• Return Process: To initiate a return, please contact us through eBay's messaging system. We?ll guide you through the process.
• Refund or Exchange: Once the return is received, we will issue a full refund or offer an exchange if preferred (subject to availability).
• Restocking Fee: A 30% restocking fee will be charged if you ordered the wrong part. The buyer is also responsible for the return postage costs in this case.

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2. Installation Policy

• Qualified Mechanic Required: All parts must be installed by a qualified mechanic.
• VAT-Registered Garage: Installation must take place at a VAT-registered garage. Proof of VAT registration may be required.

Failure to adhere to this may void the warranty and any return eligibility.

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3. Shipping & Postage

• Mainland UK Shipping: Postage is quoted for mainland UK only.
• Additional Surcharge for Remote Areas: There may be a surcharge for deliveries to Northern Ireland, Highlands of Scotland, and Islands. Please contact us before purchasing to confirm shipping costs for these areas.
• Dispatch Time:
  • Same-day dispatch for orders placed before 2pm.
  • Orders placed after 2pm or on weekends/Bank Holidays will be dispatched on the next working day.
• Bulky Items: Larger items (bonnets, engines, gearboxes, etc.) may incur extra shipping costs and require special handling. Contact us for more details.

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4. Item Condition & Testing

• All parts are tested and in good working condition before dispatch.
• Age-Related Marks: As most of our items are used, there may be age-related marks or storage wear. Significant issues will be highlighted in the photos.
• Item Photos: All pictures are of the actual item you will receive. Please enlarge the photos to inspect the item fully. Any visible marks or damages are shown.
• Security Marking: All parts are visibly and invisibly marked for security reasons.
• RHD Vehicle Parts: All our parts are from UK Right-Hand Drive (RHD) vehicles. We cannot guarantee fitment for Left-Hand Drive (LHD) vehicles.

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5. Buyer Responsibilities

• Inspect Immediately Upon Delivery: Please check the item?s condition as soon as it arrives. Do not install the item until you confirm that it matches your order and is in good condition.
• Check Compatibility: Ensure the item matches your requirements by referencing the part number and pictures provided. eBay compatibility is a guide and not an absolute guarantee.
• Contact Us Before Leaving Feedback: If you have any issues, please contact us first via eBay?s messaging system before leaving negative feedback. We are committed to resolving any concerns you have.

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6. Warranty

• Warranty may apply to certain parts, depending on the manufacturer?s policy. Please contact us for more information regarding warranty terms.
• Warranty claims are valid only if parts are installed by a qualified mechanic at a VAT-registered garage. We may request proof of installation for warranty claims.

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7. Terms & Conditions

• Mistaken Orders: If you order the wrong part, you will be responsible for return postage and a 30% restocking fee will apply.
• Return Condition: All returned items must be in their original condition (unused, uninstalled, and in the same packaging).
• Feedback: If you experience any issues with your order, please contact us first. We will work with you to resolve any concerns before you leave negative feedback.

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8. Contact Information

For any questions, please reach out to us through eBay messaging or use the contact details below:

• Phone: 07555186927
• Email: triplemspareparts@hotmail.com
• Business Address: 20 Ferry Lane, Staines, TW19 6HG
• VAT Number: 484891143
• Company Number: 15654657

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Thank you for shopping with Triple M Spare Parts! We look forward to providing you with top-quality parts and customer service.