Please ensure you check your address as once your order has been dispatched, we are not able to amend your delivery address, and you will be responsible for deliveries to incorrect or incomplete addresses.

If an item arrives damaged in transit, please take photos before opening the parcel. We will need these to process a claim with the courier. We will also need images of the product showing any damage on arrival. This must be done within 48 hours of receipt.

We recognise that on occasions you may want to return your goods after you have received them.

This is absolutely fine. All we ask is that you adhere to the following guidelines to make the return process easy for you to do:

1. In the first instance, please open up a return on eBay so that we know your request to send something back. Please use the correct return reason as listed on eBay.

2. Check to make sure that the item has not been altered in any way, as we can only accept items that are unused, unopened and undamaged.

3. Please include a copy of your invoice and indicate clearly why you are returning the item. At times we receive returns with no paperwork, and we cannot identify who has returned an item which can cause delays.

4. Post your item to us within 30 days from when your order was dispatched. You can find this date in your 'shipping confirmation email. 

5. Once we have received the item, we will offer you an exchange or refund. Please note any items returned, opened, used or damaged may result in a deduction to your refund amount as we cannot resell the item. This is done by following eBay's terms and conditions.

Please note that unless an error has been made on our part or the item is defective, we will be unable to refund the return postage you will have paid.

We can't accept returns of any Chewelry, Oral Therapy Products, Drinking and Feeding items for hygiene reasons if they have been opened. If you are not sure about the suitability of the item you have purchased, please don't open it.

Message us, and we can sort out an alternative.