ABOUT US

Welcome to Royal Gem. Our decades old experience in the gem and jewelry business combined with our master craftsmanship give us the confidence to serve your needs in an affordable way. Our unique gems and jewelry are manufactured in our factories under strict quality control. So you can be assured of what you are buying. We also guarantee you a 100% customer satisfaction for all your purchase from Exellent Gems.

PAYMENT

• We accept PayPal payment.
• We may also accept if any eBay policy permitted payment methods.
• Our payment is expected within 14 days of auction end. If payment is not received , your item may be re-listed or We will report to eBay as an unpaid Item.

SHIPPING SERVICES WORLDWIDE

• Mail delivery within USA 4 to 10 business days $4.99 by USPS first class with delivery confirmation.
• For International Delivery - Registered Air Mail within 10- 20 business days. $4.99.
• You can combine your item(s) in one single parcel to save shipment cost starting from the date of your first win until 14 days later - Combined Shipping Savings: Up to 100 items in 1 package within 14 days period. Additional shipping charge for each item will be $0.99.
• The buyer is full responsible for any import customs duties and taxes in his country. We do not have any control over these duties, taxes & etc,
• Delivery will be effective within 2 - 5 business days depending on the area you live in. FedEx and DHL will not ship to P.O. Box Address. $20.00 USD. for United States- We cannot combine different orders with different email addresses in one shipment. But if it is same ID and EMAIL we will.

RETURN POLICY

• We accept returns
• We Give Back Guarantee
• Items Must Be Returned In Original Condition Within 30 Days of Receipt

CUSTOMER'S PRIVACY

• All of customer's information (Name, address, phone numbers, Email, etc.) are privacy and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to information.

CLARITY SCALE