How much is Shipping?

Shipping is FREE Australia wide

Do you ship internationally?

No, we only ship within Australia

How do you ship items?

All orders are delivered via Startrack.

How long will it take before my order ships?

Your order will be dispatched within 1 business day.  You should expect to receive it in 7-10 business days. We aim to deliver faster than this, so you may receive your product sooner.  Please keep in mind that we do not process orders on weekends or public holidays.

Can I pick up my order?

No, pick-up is not available for Seagate orders.

Is tracking available for my order?

Yes, all orders are shipped with a tracking number.  Your tracking number will be automatically uploaded to your eBay account once the order has been dispatched.  You can track its progress on the Startrack website. All items require a signature for delivery.

What are your delivery times?

Deliveries are made Monday to Friday, 9am - 5pm. Please note that we cannot schedule deliveries with Startrack drivers, as we cannot control freight once it has left our premises.

Can I request an Authority To Leave (ATL)?

All orders require a signature for delivery, so we will not accept any Authority To Leave consignments without a signature.  This is to adhere with PayPal and eBay Buyer & Seller Protection requirements.

What happens if I'm not home?

If you are not home at the time of delivery, your item will be taken to a local Australia Post Office, or local Startrack depot.  Usually a card will be left to notify you.  Should a card or notification not be left, your tracking details on the Startrack website will show that the item has been held (awaiting pickup by you).  Please make sure you take valid identification when you go to collect.  Your item will remain at the held location for up to 7 business days, after which it will be returned to us.  A redelivery fee will apply without exception.

Can I cancel my order?

An order cancellation must be submitted via eBay and will only be approved if your order has not already been processed.

Can I return an item?

Yes, there are certain situations in which we allow returns, for example: Faulty items, incorrect item sent.  

How do I request a return?

Returns are only possible when an RMA number or an Incident number has been provided to you.

If you have a faulty item:

Please message us via eBay messages and provide your order number, eBay item number, eBay User ID and details of the fault. We will then advise you on how to return the item for inspection.  Once we receive the item, it will be tested and when the fault is verified, it will either be repaired or a replacement sent at no cost to you. Please note we MUST have provided you an RA/Incident number for you to return an item.

If you received the wrong item:

Please message us via eBay messages and provide your order number, eBay item number, eBay User ID and details of the item that you received in error. We will then advise you on how to return the item to us, and as soon as we receive it back, a replacement will be sent at no cost to you. Please note we MUST have provided you an RA/Incident number for you to return an item.

If you change your mind:

Please choose your item carefully as we do not accept returns just because you changed your mind.

If you have any questions, please contact us via eBay Messages here

Customer Support Hours:
9:00am - 4:00pm Monday to Friday (Sydney Time)
Closed Weekends and Public Holidays