🧩 Shop Service Conditions & Policies

We want every order to arrive safely and every customer to feel confident shopping with us. The information below explains how we pack, ship, and support your order in a clear and transparent way.

📦 Packing & Handling

• All items are hand-painted ceramic figurines and are carefully packed due to their fragile nature.
• Each piece is wrapped with protective materials such as bubble wrap and cushioning, then placed in sturdy outer packaging.
• Orders are packed by hand to reduce movement during transit and help ensure safe delivery.

⏳ Processing Time

• Orders are typically processed within 1 business day after payment is confirmed.
• Processing time does not include weekends or public holidays.
• If additional time is needed during busy periods, we will notify you.

🚚 Shipping Methods & Delivery Timeframes (International Orders)

• Orders are shipped from Thailand using reliable international shipping services.
• Estimated delivery times:
• Asia: ~5–10 business days
• USA / Canada: ~10–18 business days
• Europe / UK / Australia: ~10–20 business days
• Delivery times are estimates and may vary due to customs processing, weather conditions, or local delivery operations.
• Tracking details will be provided once your order ships.

🛃 Customs, Duties & Import Taxes

• International shipments may be subject to customs duties, VAT, or import taxes based on your country’s regulations.
• These charges are determined by local authorities and are not included in the item price or shipping cost.
• If you are unsure, we recommend checking your local import rules before ordering.

💔 Items Damaged During Transit

• If your item arrives damaged, please contact us within 48 hours of delivery.
• Please include clear photos of the item and the packaging so we can assist you quickly.
• Once reviewed, we will work with you to arrange a suitable solution, such as a replacement or refund.

📭 Lost or Delayed Shipments

• If tracking shows the parcel as delivered but you have not received it, we kindly ask that you check nearby delivery locations such as your mailbox, building reception, or local post office.
• If the parcel still cannot be located, please contact us and we will assist with further investigation.
• For shipments confirmed as lost, we will work with you to provide an appropriate resolution.

🔄 Returns, Replacements & Refunds

• Due to the handmade and fragile nature of our items, returns for change-of-mind are generally not accepted.
• If an item arrives damaged, is lost in transit, or is significantly not as described, we are happy to help resolve the issue.
• Resolutions may include a replacement shipment or a refund, depending on the situation.
• All cases are handled in accordance with eBay policies.

📬 Delivery Information & Buyer Assistance

• Please ensure your shipping address is complete and accurate at checkout.
• Keeping an eye on tracking updates and ensuring safe delivery access can help avoid delays.
• If there are any delivery concerns, contacting us promptly allows us to assist more effectively.

💬 Contact & Support

• If you have any questions or concerns, please reach out via eBay Messages.
• We aim to respond within 24 hours on business days.
• Our goal is always to provide helpful, fair, and professional support.

Thank you for supporting handmade craftsmanship. We truly appreciate your trust and are always here to help.