Description



Customer Care & Policies

Welcome to CosmoCare! We are thrilled to have you with us. To ensure your shopping experience is effortless and enjoyable, please take a moment to familiarize yourself with our key policies.


How to Complete Your Purchase

Please make sure to finalize your payment within 5 days after placing your order. We accept payments securely through eBay payment system, designed to protect your transaction and personal information.


Shipping & Delivery Details

Your order will be shipped worldwide via trusted services including India Post, DHL Express, FedEx, and others. Delivery usually takes between 9 and 14 business days, but please allow up to 25 business days if customs procedures delay transit. Need your order faster? Choose our EMS Speed Post option at checkout for expedited shipping (fees apply based on weight and location).

To avoid delays, please have someone available to receive the package. If unattended, a delivery notice will be left, and you will need to collect the parcel from your local post office.


Returns & Refund Process

If you are unsatisfied or notice any issues with your order, contact us within 5 days of delivery. We accept returns for items in their original, unused condition. Refunds will be made to your original payment method after we receive the returned product. Please note, shipping costs are non-refundable, and return shipping is your responsibility.


Understanding Customs Fees

Any customs duties, taxes, or import fees are not included in the price or shipping costs and must be handled by the buyer. We encourage checking with your local customs office before purchasing to avoid unexpected charges.


About Our Products

We carefully provide accurate descriptions and photos of our items. Occasionally, manufacturers may update packaging or product design; this does not affect product quality or authenticity. Feel free to ask us questions before buying if you need any clarification.


We Value Your Feedback

Your opinion helps us improve. If you love your purchase, please share your positive experience! If you encounter any problems, contact us first, we want to fix it before you consider leaving negative or neutral feedback. We are here to help and respond within 12 to 24 hours.

If you are interested in bulk orders or have any concerns before leaving feedback, please contact us for special pricing and support, we are dedicated to ensuring you have a great experience before you leave feedback or open any disputes.

Thank you for choosing CosmoCare. We look forward to supporting your beauty and wellness journey every step of the way!