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If the package arrives at your location with obvious shipping damage (including broken envelop, empty package and etc), please refuse the shipment.
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If you find the item is defective after you accept the shipment, please save everything that is attached in the package, including all the documents, and contact us immediately, either through eBay message or email address.
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You need to state your item ID, item title and what the damage is clearly in your email. And please be advised that digital photos must be attached to the email you send.