Dispatch time
We dispatch orders within 1 business day (Mon–Fri, excluding public holidays) after cleared payment.
Delivery services
We use reputable postal/courier services depending on the item size/weight. Tracking is provided where available.
UK delivery
Estimated delivery dates shown on each listing are estimates and can vary during peak periods.
International delivery
International orders are shipped via eBay’s Global Shipping Programme (where available). Import charges (if applicable) are calculated/collected at checkout by eBay.
Combined postage
If you purchase multiple items, we’ll combine postage where possible. Please add items to your basket and request a total, or message us before paying.
Delivery issues
If an order is delayed, arrives damaged, or you have any delivery questions, please contact us via eBay Messages so we can resolve it quickly.
Payment Policy
For a secure and streamlined transaction, we exclusively use eBay Managed Payments. This system allows you to pay confidently using all major credit/debit cards, PayPal, Apple Pay, and Google Pay. Immediate payment is required for 'Buy It Now' purchases to ensure the fastest possible dispatch.
Returns accepted – 30 days
We accept returns within 30 days of delivery for most items.
How to start a return
Please open a return request through eBay (My eBay → Purchase history → Return this item). Do not send items back without an approved return request and return instructions.
Return conditions
Items must be returned in the same condition as received, with all accessories and packaging (where applicable). If an item is returned used/damaged or with missing parts, a partial refund may apply in line with eBay’s guidelines.
Who pays return postage
• Change of mind / ordered by mistake: buyer pays return postage.
• Faulty / damaged / not as described: we cover return postage and will work with you to resolve the issue (replacement or refund).
Refunds
Refunds are issued after the returned item is delivered back and inspected. Please follow the return instructions provided in your eBay return request (international returns may have different label/handling options).
Address for return:
Micro Mall ltd.
Warehouse 4 Old Manton Station Wing Road, Manton, Oakham, England, LE15 8SZ
Please direct all inquiries to us via the eBay messaging system. We guarantee a professional and prompt response within 24 hours during business days.Contact us
Our friendly customer service team will be happy to assist you.
Micro Mall ltd.
Warehouse 4 Old Manton Station Wing Road, Manton, Oakham, England, LE15 8SZ
We take your privacy seriously.
We only process the personal information provided to us by eBay (such as your name, delivery address, and contact details where provided) for the following purposes:
1) to fulfil and deliver your order,
2) to provide customer service and order updates,
3) to handle returns/refunds, and
4) to comply with legal/accounting obligations.
We share only the minimum necessary data with delivery partners/couriers and service providers involved in fulfilling your order. We do not sell your personal data and we do not use it for marketing outside of eBay.
We retain order records only as long as necessary for the purposes above and then securely delete or anonymise them.
For privacy questions, please contact us via eBay Messages.
Payments
We accept payments via eBay’s managed payments. Immediate payment is required for most Buy It Now purchases.
Order cancellations
If you need to cancel an order, please request it as soon as possible. If the order has already been dispatched, cancellation may not be possible and a return may be required after delivery (subject to the return terms).
Item condition & descriptions
Please read the listing title, condition notes (e.g., “new”, “opened – never used”, “ex-display”), and photos carefully. Photos form part of the description.
Customer support
If you have any questions or issues, please message us via eBay Messages first so we can resolve it quickly.
Warranty & after-sales support
Seller support (30 days)
We provide 30-day after-sales support from the delivery date. If your item is faulty/DOA or develops a defect within 30 days, please contact us via eBay Messages. We will troubleshoot and, where appropriate, arrange a replacement or refund through the eBay process.
Manufacturer warranty
Many branded products come with a manufacturer warranty (duration and terms vary by brand/model). For issues after 30 days, we may ask you to contact the manufacturer directly for warranty service. If you need proof of purchase or seller details, message us and we’ll assist.
Exclusions
This warranty does not cover accidental damage, misuse, normal wear and tear, or unauthorised repairs/modifications.
This policy is provided in addition to your statutory rights.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
