Impact Furniture only accepts eBay apporived payment method.

Please note we are unable to change your delivery address as your purchase is only covered if dispatched to a Confirmed address at the time of order.

Delivery Areas and Charges

We deliver to UK Mainland only. Standard delivery applies to Green Zone only. Surcharge payable for delivery to Red Zone.

Additional delivery charges apply for deliveries to some postcodes in Northern Scotland including IV, KW, AB, DD, PH, PA. We are unable to make deliveries to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands due to high costs.

Delivery Timescale

Most of the items are delivered within 1-3 workings days. Pre order products have up to 2-4 weeks delivery lead time. Exact delivery times are stated on the listing at the time of purchase.

We'll let you know when your order had been dispatched and tracking number will be uploaded if applicable.

On the Day of the Delivery

Small to Medium Sized Furniture

Small to medium sized furniture items are delivered using DHL / Tuffnells couriers. Customers receive email dispatch notification on the day of dispatch and can follow a link to track the item.

On the day of delivery DHL sends a text message prior to delivery. Unsuccessful deliveries will be reattempted the next working day.

Tuffnells consignments can be tracked on their website. Unsuccessful deliveries will be reattempted the next working day.

Furniture Sets

Furniture sets or large bulky are only available on curb side delivery service and are delivered on pallets. Every listing specifies what type of delivery is applicable. Palletised delivery is an all-day delivery service (9am-6pm on working days only) and the day of delivery is always confirmed with the customer prior to delivery.

Courier will call customer 30 min prior to delivery on the day of delivery. It is possible to find out approximate delivery time by calling your local depot on the morning of your agreed delivery day. Your local depot telephone number can be obtained by contacting our customer service team.

Re delivery charge will be imposed by the courier if customer is not present on the agreed delivery date. Customer will be responsible for the cost of failed delivery.

Palletised goods are delivered to the building door / curb side only. Courier cannot un palletise, bring boxes inside or take goods upstairs. Please ensure that person receiving palletised delivery can offload and move goods if required.

Pallet will be delivered/wheeled to the safest convenient reachable location. Pallet trucks cannot be used on gravelled surface. Delivery drivers are not able to carry goods in and all transportation of your goods is entirely at risk and discretion of the delivery driver. PLEASE NOTE this also covers flats which are not located on the ground floor.

Drivers are unaccompanied; they will not move or take away any existing goods or property. Our delivery service does not include assembly or installation of the goods.

Delivery Companies

We use traceable delivery methods through companies such as: DHL, Tuffnells, XDP Aztek Logistics through Pallet-Track network – Curb Side Delivery Only

Acceptance of the products

The Buyer shall be deemed to have accepted the Products 30 days after delivery to the Buyer. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

In the unlikely event that you do wish to return your goods please contact our customer services team for assistance. We will endeavour to make this process for you as hassle free as possible.

Impact Furniture Returns Policy

Standard returns policy allows customers to return goods within 30 days from receipt of goods.

We CAN NOT accept reclamation or returns of assembled/part assembled goods. Please check all parts prior to assembling the product.

Returned Goods must be in original packaging and new condition.

In the event of incorrectly measuring available space or changing the their mind Buyer is responsible for return delivery charges and we recommend using Parcel Monkey delivery comparison website service for booking your return.

If you are considering returning your item, please make such decision prior to assembly of goods while they are in their original packaging.

Prior to purchasing / returning please read full product description relating to size, colour and function of the item.

When returning your goods please enclose a note stating your name, address, tel number and eBay username.