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COMBINED SHIPPING
We do combine shipping! If you need to order more than one item - what you need to do is:
- Add all items you need to buy to your basket;
- Request total before (!!) you checkout.
The "Request total" link is at the upper-right corner of the screen.
This way we'll be able to adjust the combined shipping and revise the invoice with the correct shipping amount.
Once we do that, you will received the revised invoice and you're welcome to complete the payment.
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IMPORTANT NOTE IF YOU'RE ORDERING A KEYBOARD/PIANO COVER:All of our 3000+ keyboard covers are NOT designed to accommodate staff-stands or additionally attached to the piano speakers, speaker stands or similar. Our covers offer a rear-cut that will accommodate the cable input/outputs at the rear (on some models on the sides) ONLY and nothing else!
If this doesn't fit your needs - please, DO NOT order or ask for details BEFORE you order!
Please, DO NOT "assume" or "have impression" for this or that, and DO NOT demand options, that are not written and offered in the listing description.
Everything, that our items for sale have as options and offer is already written in listing description, so read it in full BEFORE you order and ASK if you have further questions or if you are not sure!
Thank you for your understanding!
After you receive your order
After you receive the covers you ordered from us, they will be very well packed. After unpacking - the covers might/will be well wrinkled do to the packaging and the transporting for weeks sometimes, but don't be alarmed! Wrinkles and fold-marks will disappear within 2-3 days after using the covers over the devices (while not in use). Covers just need to be put on to rest for a few days over the devices. You can also speed up this process by just steam-iron the covers, but on medium temperature and with a fabric between the iron and the cover, so you don't melt the exterior fabric and damage the cover. Sometimes the wrinkles might "eat" a bit of the height of the covers, so make sure you properly put the covers to rest and you can also gently stretch the covers so they can return to the original and proper size and form they are made and meant for.
To avoid language problem and misunderstandings, please read the following:
Please, be advised, that when we list and item as a "COVER", this means that the item DOESN'T fully enclose the device and is OPEN from the bottom side, depending on the model of the device.
An item that fully encloses the device we call and list as a "BAG" or a "SOFT-CASE".
Please, always read listing description IN FULL and make sure you know all details about the item BEFORE you order! If you have any doubts or questions, or if you need more details about an item - please don't make assumptions and ask BEFORE you order! Orders placed by mistake, due to wrong buyer's decision, "assumption" or "impression" are to be returned on buyer's expense.
Again, please ALWAYS ask if you are not sure about something about an item you're about to order.
Customs, import duties and taxes
Buyer is fully responsible for any customs import duties, taxes or fees (if any and if aplicable) and according to the destination country's tax-laws & customs rules, duties and fees releated to importing goods from abroad.
If buyer refuses to pay import duties and shipment has returned to us due to customs unable to clear shipment, we will refund goods amount only and original shipping will be non-refundable!
If you have any questions or if you need further details - please, ask before you order!
RETURNS
We accept returns as per eBay's policies. There are few very important details to know upfront:
Please, be advised that in cases when buyer orders the wrong item by mistake, buyer is responsible and covers the return shipping to Custom Covers Ltd. (located in Varna, Bulgaria), and when item returned to us and approved it is in "as new" condition, we'll refund the order amount except the original shipping. Original shipping is non-refundable as it's been paid at origin when item initially shipped.
IMPORTANT - For orders that return from outside EU, please be advised, that buyer will be responsible for covering the addition 20% Bulgarian VAT and brokerage fee that is due and calculated according to the price of the item including the shipping costs.