We only accept payment by PayPal. If you are having trouble paying this way through eBay then you can contact either PayPal or eBay and they will be happy to assist you.

All UK orders received Monday-Thursday before 3.30pm and all orders received by 12.30pm on Fridays will be shipped on the same day. All overseas orders received Monday-Friday before 12pm UK time will be shipped the same business day. All orders received after these times will be shipped the following business day. All packages have no indication of content, are marked "Private and Confidential" and the contents are not visible or identifiable from the outside of the package. All shipments to all destinations are fully insured and covered in the event of loss or damage - though we will require you to follow some simple steps in order to have a re-fund or re-send in those rare occurrences when your shipment is lost or damaged.

If you click on 'see all details' which is located in the postage section at the top of the listing and put in the quantity that you want and your location, then eBay will calculate the postage charge for you. If you are also interested in any of our other products then we may be able to offer a postage discount - please contact us via eBay messaging telling us the items that you want and we can give you a total price.

Faulty Goods

If there is an item missing from your order or the item you receive is damaged or defective then we will send you a replacement where possible. If a replacement is not available then we will refund your purchase in full.

If you do receive faulty or incorrect goods then please hold onto them as we may require you to return them to us. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund your payment in full and pay your costs of returning it to us (either via a personalized pre-paid return label, or by refunding your return postage costs).

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to cover our fees and expenses from you by only refunding the Buy It Now price of the item/s.

14 Day Cooling-off Period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within 14 calendar days of the item being delivered.

Where you are withdrawing from your purchase within the 14 day cooling-off period, and there has been no error on our part, we will refund you in full, provided the item is still in its original condition. We will not refund your costs of returning the item to us. As the items we sell have expiry dates, we will need to receive the goods back within 30 days of receipt. We advise that you use a fully insured posting method when returning the item to us.

Fertility Plan specializes in the supply of Pregnancy, Ovulation and Fertility Tests. Along with our extremely competitive prices we are also able to offer you in-depth information about conditions related to fertility and great product knowledge.

We believe that it is important to try and provide all the help and advice you may need both in planning for pregnancy and to ensure things go smoothly during your pregnancy so we have set up a special web-site that will hopefully answer most questions you may have. We used to list the links on eBay but due to eBay rules we are now not permitted to have external links within our listings. If you would like to get more information on any of the following such as;

Information about Ovulation
The Menstrual Cycle, Infertility, Polycystic Ovary Syndrome, Amniocentesis, Antenatal Care, Chlamydia and Pregnancy, Group Strep B (GBS) and Safeguarding your Baby
Full Instructions for our test kits
And much more, Including Ways to Improve Your Chances of having a Baby such as Diet and the things to avoid.

Please contact us via eBay messaging services and we will be happy to help you.