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☆If there is any problems about the product after receiving it, please contact us via eBay E-mail. Please do not open the return request and leave a negative feedback casually.
☆We assure you that we will definitely solve the problem you are currently facing.
☆We will expedite the resolution of your issue during working hours. Thank you for your support and understanding.
OE Number:
FB5Z-3504-AE
This electric power steering rack is a high-quality replacement part for Ford Explorer models 2016. It is designed to provide reliable and efficient performance, ensuring that your vehicle's steering system functions optimally. The rack is made of durable materials and is built to last, providing you with a worry-free driving experience. The steering rack is compatible with a variety of Ford Explorer models. This steering rack is perfect for anyone looking to replace their worn-out or damaged steering rack, ensuring that their Ford Explorer remains in top shape.
Fitment:
for Ford Explorer models 2016
Package: 1pc LHD Power Steering Rack
About Delivery:
1.Please make sure your address and contact information is accurate and correct.
2.We hope it arrive on time but since this is an international delivery ,shipping time will be highly depended on the logistic company and local customers or duties. Thank you for your understanding.
3.Any import charges is the buyer’s responsibility.
About Warranty and Return :
1.Please note that we provide 24 months warranty for this product. Top quality with competitive price.
2.We can offer refund,and refund request is available only requests within a week after parcel received.
3.We offer 100% refund if the item is broken before arrival, all you need to do is sending us the clear pictures to show it is broken. Defective situation must be noticed within 7 days after delivery.
4.We accept 30 Days Return. The return shipping fee should be paid by customer. And the item must be returned in good condition with original packaging and accessories, and never installed or mounted. Please send us the return tracking number.
About contact us :
1.Before any returns or exchanges, please contact with us via eBay message.
2. Please include picture or video of damage/problem and clear explanation of your reason.
3. All e-mails will be answered within 24 hours.
4. If you can give us the 5 start feedback to us will much appreciated.
If you have any questions, feel free to contact us.
Thanks!
1,Please finalise your transaction within 2 days so you can receive your item as soon as possible!
2,We charge extra shipping fee to Remote areas of some countries.
1. We do not ship to APO/FPO/PO Box. Your physical address is required.
2. Tracking number will be uploaded to eBay within 24 hours once item shipped.
3. For International shipment, Buyer are responsible for the Import duty and tax.
Please be aware that the item you are about to buy is an international shipment, for which your country may charge custom fees and/or tax. These costs vary and have to be borne by the buyer. We offer free shipping for any successful shipment. In case of rejection of the shipment by the buyer because of refusing to clear customs, however, the shipping costs incurred have to be borne by the buyer and are non-refundable.
4. If your parcel hasn’t arrived after the estimated delivery time, please contact us We will try our best to help. Once shipping company confirmed parcel has been lost, we will send you the new replacement or issue a full refund. Please note that shipping company need 10-14 business days to investigate the case. Please allow us have more time to handle your case, and please trust us that we will provide the perfect solution for you.
We committed to provide good quality products to all our customers. We accept return or exchange within 30 days after purchase. No hassle for refund and exchange, all we ask is that you send back the item in the same condition was received , brand new condition. Refund or exchange will be issued within 6 business days after we received the returned item and inspected it.
Please contact us for a Return Authorization Number by eBay messages between 9:30 a.m. to 6p.m PDT (Monday to Friday) , without Return Authorization Number , we couldn't identified your return .
Your refund will be issue to your Paypal within 6 business days , Paypal unique refund transaction ID number will be provided. Please keep in mind, you might need extra 2-7 business days for the refund to deposit in your account , it depends on your credit card company.
If the item is installed or defective after 30 days, please check our warranty page.
Warranty
We offers a minimum one year warranty on all parts sold unless otherwise noted. We aim to provide the high quality auto parts and accessories, but some rare cases happened. We offer following options for warranty service:
1) If the item fails after installation. You may return the warranty item to us for a replacement. Buyer pays the shipping fee. This warranty applies to automotive parts only when the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.
2) If we send you the wrong parts . You may pay a deposit and have a replacement item sent in advance. Then you may return the warranty item to us and your deposit will be refunded. We pay for the shipping within the continental USA.
3) Shipping Damage. We use UPS Ground, Fedex and USPS First class to ship all items . Buyer should check the parcel condition before sign the signature. Please refuse to sign the parcel if you noticed something wrong, and get a shipping damaged report from carrier. We will send you a replacement at the same day once you provide the shipping damage report . We won’t cover any lost if buyer don’t check the parcel condition before the signature.
This warranty does not cover any expenses incurred in the removal and / or re-installation of the item. Specifically, this warranty does not cover any expenses for time, rental, or other parts not purchased from us, or any labor. This warranty does not apply, and will be voided, if the item sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone . Your warranty will be null and void if the item fails due to improper installation or use. If the item sold should prove defective in material or workmanship within the warranty period, please contact us immediately.
Contact us:
1. We are here to help with any questions or problems you may have. Please feel free to contact us by eBay message. During the working hours , we will reply all your messages promptly .Some message sent after business hours will be replied within 12 hours. We are off on the weekend, messaged we got on the weekend will be replied on coming Monday.
2. We greatly appreciate your POSITIVE feedback. Please do NOT leave negative or neutral feedback without asking for help.
3. We aim to provide Top Level Customer Service, we will try our best to solve the problem for you.
4、We use DHL/Fedex expedited shipping service, the actual estimated delivery time is around 2-7 business days which is much shorter than eBay item page shown.
