We are proud of our feedback rating. We include detailed pictures and accurate descriptions. If you have ANY questions, or would like additional pictures, please let us know.  We're happy to help. We do not offer refunds, except in the rare case of an incorrect description. We have packed and shipped bicycles and components for many years. They are carefully padded and packed, then shipped with Fedex, UPS or DHL. They are also insured for the full Ebay purchase price. Reassembly usually involves re attaching handlebar, front wheel, seat-post and pedals. We can walk you through it over the phone.