Protective Case for iPad 10.9" (2020/2022) & 11" (2021,2020,2018)

We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.

Orders are processed Monday - Friday (excluding public holidays) from 8am - 1pm AEST. Orders received on weekends and holidays will be processed the next business day.

In some cases, we may need to contact you before your order can be shipped.

Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480). Estimated shipping times are between 2-5 business days for regular post and 1-3 business days for express, however during busy periods shipping can take longer. Please visit the Australia Post website for service delays.

Our warehouse is closed on public holidays in Victoria, Australia. 

Please be advised that we do not offer international shipping to countries outside of Australia.

Please see list below for our distributors in the APAC region (Singapore, Malaysia, New Zealand and Japan).

TRACKING

Shipping confirmation emails are sent upon dispatch with AusPost tracking details. 

Contact us via eBay messages for more information.

CANCELLATION

Unfortunately due to the automation of our systems, we are unable to cancel online orders. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it.

Please note that shipping fees are non-refundable and you will be responsible for return postage. You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Orders after Friday 2:30pm EST or on Saturday & Sunday, please keep in mind that we can’t process your order until the following Monday.

RETURNS: PURCHASED FROM MARKETPLACE

If you are not satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. If a product has been delivered to you and you have opened the original product packaging then you have agreed to be bound by these terms and conditions.

Important: Returned goods must be unopened and in original condition. Shipping and handling costs are not refundable. A restocking fee may apply if packaging and/or product has been opened.

Where the product is not returned within 30 days, Cygnett reserves the right not to accept return of the product, except where the product is under manufacturers warranty and you can provide evidence that the product is faulty.

To initiate a return, please go to Cygnett Care and a member of our customer service team will assist you. Once we have received your item your refund or replacement will be assessed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality (fit for purpose) and the failure does not amount to a major failure.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.