Direct Vacuums offer unmissable deals on a wide range of new and graded products across various home appliance categories.

We work closely with some of the biggest brands in the UK to offer new, end of line, box damaged, like-new and refurbished appliances at up to 75% less than the RRP of a brand new off-the-shelf product.

With our one year guarantee for complete peace of mind, and our dedication to fantastic customer service, you can be rest assured that your order will be looked after every step of the way from dispatch to delivery and beyond.

Upfront, no cover-ups

Honesty's always our policy, so we'll give you clear commitments and genuine offers. Any terms and conditions will be in large print, not small print  so there's now no ifs, no buts and no hidden catches.

Brilliant every click of the way

From the moment you first visit us, and as long as we're in touch, we'll make sure your experience is as good as it gets.

We’re proud to offer FAST & FREE* delivery on our full range** of appliances and even same day dispatch when ordered before 1 pm Monday to Friday

*FAST &FREE delivery based on mainland UK deliveries, other locations may take a little longer, but we'll still do our best!

**Large appliances such as white goods, air conditioning units and home gym equipment will be shipped via a pallet network and not out normal parcel carrier.

This taskes a little longer to get to you, but ensures the item is delivered safely. Don't worry though, we'll stay in touch every step of the way to make all nessessary arrangements with you.

The Direct Vacuums team pride themselves on offering fantastic customer service and high quality products backed by our 12 month guarantee.

In the event you are not completely satisfied with your purchase, we offer a 30 day returns policy on all eBay purchases however, an RMA (return number) is required for free returns so please get in touch if you need any assistance.

Terms and Conditions of Sale

ATTENTION: PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE. THIS NOTICE IS ISSUED BY AP TAYLOR LTD.

FORMATION OF THE CONTRACT

1. These Terms & Conditions apply to goods supplied directly by AP Taylor Limited to you registered in England and Wales with company no. 03958040 AP Taylor Ltd registered office is 260 - 270 Butterfield, Great Marlings, Luton, Bedfordshire, LU2 8DL.
2. No contract exists between you and AP Taylor Ltd for the sale of any goods until AP Taylor Ltd has received your order and a confirmation of that order, which may be printed by you, has been displayed on your computer screen. A binding legal contract exists between you and AP Taylor Ltd upon receipt of this confirmation.
3. The contract is subject to your cancellation rights
4. AP Taylor Ltd reserves the right to amend these terms and conditions of sale without notice in the future.
5. Any dispute or claim that either you or AP Taylor Ltd may bring in relation to or in connection with these terms and conditions will be decided on the basis of English law by the English courts alone (unless you object and ask for a different jurisdiction or law apply).
   The language of this contract is English, and any disputes arising under this contract shall be conducted in English, but if you would like a dispute to be heard in another language then AP Taylor Ltd will try to find ways to help.
6. You may have other rights granted to you by law in addition to those set out in these terms and conditions, which AP Taylor Ltd may not exclude. These terms and conditions do not affect those other rights granted by law. If you wish to obtain further information about your rights, you should speak to your local Citizen's Advice Bureau or Trading Standards Office.

DESCRIPTION AND PRICE OF GOODS

1. The description and price of the goods ordered will be as shown in the Shop at the time the order is placed.
2. All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, AP Taylor Ltd will inform you by email or by telephone as soon as possible, and offer you an alternative product or refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
3. Every effort is made to ensure that prices shown on the AP Taylor Ltd (Direct Vacuums) website are accurate at the time the order is placed. If an error is found, AP Taylor Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If you cancel, AP Taylor Ltd will refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
4. In addition to the price, you may be required to pay a delivery charge for the goods. This charge will be brought to your attention at the time you place your order for the goods.
5. The price of all goods and delivery charges are inclusive of VAT.

DELIVERY

1. Goods ordered will be delivered to the exact address you give when you place your order. Deliveries cannot be made outside of the United Kingdom.
   1. If there is no-one at the given address who is able to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
   2. If delivery cannot be made to your address, AP Taylor Ltd will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for delivery.
   3. Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, AP Taylor Ltd will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, AP Taylor Ltd will inform you as soon as possible.

RETURNS

1. You’re Right of Cancellation. Should you receive your purchase and decide that you no longer require the goods for whatever reason, they can be returned within 14 days of your receipt of the goods. To return the goods, please contact AP Taylor Ltd (Direct Vacuums) Customer Care and one of our dedicated customer service representatives will provide you with an RMA number and explain to you what you must do. Goods will only be accepted for return if a valid RMA number has been issued by Direct Vacuums within 14 days of delivery, unless we have notified you otherwise. AP Taylor Ltd will cover the cost of returning the goods. You must take reasonable care to ensure the goods are not damaged until they are returned to AP Taylor Ltd. Using the goods before returning them within the allotted 14 day period does not constitute taking reasonable care of them. If you use the goods before returning them to us you may be responsible for the costs of us reconditioning those goods. AP Taylor Ltd may set off the cost of refurbishing the goods against the sums that you have paid for the goods, including any applicable VAT payable, if the goods are used prior to being returned under this clause. This does not affect your statutory rights.
   1. Faulty Goods. AP Taylor Ltd is committed to ensuring that all products are to the highest standard. All our products have a one year manufacturers guarantee from the date of delivery should you experience a problem within this period please contact the AP Taylor Ltd (Direct Vacuums) Customer Care and one of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, you will be sent returns documentation. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement or full refund.
   2. In certain cases AP Taylor Ltd may not be able to provide the goods, or carry out some of its other duties under contract, because of something that is beyond AP Taylor’s reasonable control. This could include war, an act of terrorism, widespread goods, fuel or power shortages, fire, flood, severe weather, other natural disasters, equipment failure or an accident that is not AP Taylor’s fault. If this happens then AP Taylor Ltd will not be responsible for so long as the effects of the event continue for any failure to provide the goods. AP Taylor Ltd will continue to try to provide the goods as soon as possible despite any such events.

LIMITATION OF LIABILITY

1. Nothing in these Terms of Sale shall limit AP Taylor’s liability for death or personal injury arising from its negligence, or for fraud, fraudulent misrepresentation by AP Taylor Ltd or its employees.
2. AP Taylor Ltd shall not be liable for any losses which were not reasonably foreseeable at the time of entering into a contract with AP Taylor Ltd (whether or not caused by AP Taylor’s negligence).

a)        AP Taylor Ltd will not be responsible for any loss that could not have been expected to occur in advance of the loss occurring or any loss of any opportunity by you (including an opportunity for you or someone else to make, save or use money).

b)       For all AP Taylor Ltd’s liability, you accept that AP Taylor Ltd maximum financial responsibility to you will be the price of the goods even if the actual loss you suffer is more than that.

c)        The price of the goods has been calculated on the basis that AP Taylor Ltd will exclude or limit its liability as set out in the contract. If you want AP Taylor Ltd to take on more liability then please let AP Taylor Ltd know and AP Taylor Ltd will let you have a revised price.

GUARANTEE

1. All goods supplied by AP Taylor Ltd are free from defects for period stated within the product packaging from the date of supply. This guarantee does not affect your statutory rights.
2. This guarantee does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), willful damage, accident, negligence by you or any third party, use otherwise than as recommended by AP Taylor Ltd, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from AP Taylor Ltd.
3. If the goods supplied to you develop a defect while under guarantee, or you have any other complaint about the goods, you should notify AP Taylor Ltd in writing at the address (AP Taylor Ltd, Unit 4, Arenson Centre, Arenson Way, Dunstable,Beds, LU5 5UL) or by email (support@directvacuums.co.uk)

APPLICABLE LAW

1. These terms and conditions of sale and the supply of the goods will be subject to English law, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

CONTACT

1. All comments, queries and requests relating to the use of your information are welcomed and should be addressed to AP Taylor Limited, Unit 4, Arenson Centre, Arenson Way, Dunstable, Beds, LU5 5UL by email support@directvacuums.co.uk

COMPLAINTS

1. We are committed to providing excellent customer services to all of our customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our practices and ensure the best service for all of our customers.

   Please address your letter of complaint to “Head of Customer Services” at Direct Vacuums, Unit 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire LU5 5UL or via email to support@directvacuums.co.uk with the subject ‘Complaint FOA HOC’ to ensure your complaint is handled.

FAULTY GOODS

1. AP Taylor Ltd prides itself on delivering complete customer satisfaction on all of its product and services. In the unlikely event that a product arrives damaged or faulty, please contact our Customer Care team who will advise you further and arrange a replacement if necessary.