Due to the nature of these products, they are non-returnable. Returns will not be accepted.
Regarding fit of the mask: From Hanna, Vera Bradley Customer Service Representative - "What we are advising to help with the mask issue is to wash it in hot water, and then dry them. We are also seeing customers tie the ear pieces with another hair tie or yarn to connect them together for a tighter fit." In addition to washing the mask, Vera Bradley recently started to recommend using a bobby pin behind the ear strap to secure the mask, tie a knot in each ear strap to adjust as needed, or adding a bead to the straps to get a more secure fit (See picture above). Since the masks are one size fits most adults, this is Vera Bradley's recommendation if the mask is a little large or too loose on the face.
I have included detailed pictures of the product I have and what you see is what you will get. If you would like additional pictures, let me know.
I will ship it the next business day (Monday - Saturday) after purchase and provide a tracking number. If you would prefer a different shipping method or carrier than what is listed, let me know and I will see if it is something possible.
Please contact me with any questions or concerns before you purchase it because I cannot take these back. Thank you for looking at my listing.