Economy Delivery

If you choose economy delivery at checkout, your order will be sent out on a 3-5 day service. Depending on the order size and item(s), we will select from a range of couriers the most effective option.

Where possible, we will provide you with tracking information via email and on your eBay order, which you will be able to view in your eBay purchase history.

Express Delivery

If you choose express delivery at checkout, your order will be sent out on a Next Working Day service. Depending on the order size and item(s), we will select from a range of couriers the most effective option.

We aim to despatch all express orders receieved before 3pm - however for large quantities and bulkier items, we recommending placing your order before 10:30am due to differing collection times with our couriers.

Orders placed on Friday after 3pm will be dispatched Monday for Tuesday delivery.

Surcharge Areas

Unfortunately when it comes to parcel couriers, they apply surcharges to addresses which are not within their usual delivery radius. If your address falls into one of these categories, we will work out the cheapest option and where possible, send out your items without any additional charge to yourself.

Some locations have such high charges that we are unable to absorb the additional cost, and we will contact you to determine if you would like to pay the additional shipping charges or cancel the order.

We do not make any profit from additional shipping charges, and where possible with absorb some of the surcharges ourselves.

Damaged Items

In rare cases, products to get damaged in transit by our couriers. If this occurs, in order for us to raise a claim with our parcel carriers, please ensure that you notify us within 3 days of receipt.

Faulty Items

If you believe an item to be faulty/not fit for purpose, please contact us as soon as possible. Acceptable timescales vary depending on the type of product orders, but as a general rule, you are covered for 12 months on electrical items, and 30 days on everything else.

If your claim is outside of these timescales, then we will assist you to the best of our ability, however please accept that there are limitations to what we can accept.

Unwanted Items

If you simply wish to return an item, if you have changed your mind, or the item is not suitable for the purpose you had intended, we accept returns up to 14 days from receipt. Return costs are the buyers responsibility and products must be in their original packaging.

Online Payments

If you wish to pay online, PayPal is currently the only option available with eBay. You can either use your existing PayPal account, create a new account, or pay using your credit/debit card without having an account at all.

Phone Payments

We accept most major credit and debit cards (excluding American Express) over the phone via Worldpay's secure system, however please note that you must commit to buy and place an order through eBay before we can take payment. You can select 'Credit Cards' as the payment method as you go through the eBay checkout.

Contact Information

Please provide a valid telephone number when ordering so if needed, we can contact you regarding your order and delivery.

Addresses

Please double check your delivery address before ordering, as we will not accept any responsibility for incorrect addresses/postcodes that are provided at the point of ordering. Your order will be shipped with the exact address shown at checkout.

Missed Deliveries

Please respond to any calling cards that are left by our couriers. If an item is not called for, and returned to us, you are responsible for the original shipping costs, and a redelivery charge will apply.

We often charge less for postage and shipping than what it actually costs us. If at any point you are required to pay a redelivery fee/returns charge, we will charge you our cost price - this may not be the same as what is shown on the listing.

Heavier and bigger items are subject to higher delivery charges, please keep this in mind when requesting returns/redeliveries.

Shortages/Incorrect Items

In the unlikely event that we make a human error, and send you the wrong items/incorrect quantity, we will rectify the situation ASAP. However, all shortages/shipping mistakes must be reported to us via the eBay Messaging system within 3 working days from delivery.

Cancellations & Refunds

Should it be necessary for us to cancel an order due to customer error, we will send an order cancellation request via eBay. This request must be accepted by the customer prior to any refund being issued. If the request is not accepted, we reserve the right to deduct a 12% administration fee from any refunds issued (to cover eBay fees). Please understand that by placing your order, we have already been charged eBay fees and by accepting the cancellation we can recoup those funds and provide you with a full refund.

Order Alterations

Any charges made after the point of ordering will result in a £5.00 administration charge.