1.We use a variety of freight providers to try and provide the best delivery service possible. Delivery may be by Australia Post or another courier service. If you specifically require a particular carrier, please check with us prior to committing to purchase to ensure that our shipping service can accommodate your request. 2.Very large and bulky orders cannot be sent via Australia Post, for instance. Similarly, courier companies cannot deliver to PO Boxes or Parcel Lockers.
3.If you are happy for your delivery to be left in a safe place please indicate this by providing instructions at check out. Without these instructions, couriers will generally leave a card for you to make contact to arrange alternative delivery. If you do not respond to a delivery card within 7 days, the item will automatically be returned to sender. In these instances a redelivery fee will need to be paid if you wish to have the item redelivered.
4.Please note that any transit times displayed for listings are estimates only and we are not the courier company, so once a delivery is in their hands, control of delivery passes to them. If your delivery is delayed we will of course assist where possible to track and trace the delivery status. By default our delivery service is a standard one and not express. If you require an item quickly please contact us to upgrade your shipping to an express service.
5.We carefully check and package orders prior to dispatch and you can rest assured that we therefore have a very low rate of breakage in transit. Breakages can be replaced or refunded.
1. To ensure a smooth transaction, please follow the payment instructions laid out in the EBAY system. If you there is any problem please send us a message via EBAY messaging and our Customer Service team will be happy to assist you. 2. Buyers with multiple unpaid items strikes against their account will be unable to purchase and check out. We accept payments through PayPal and bank deposit. Once your payment has cleared, we will ship your item within 1-3 business days. Bank deposits must include your EBAY buyer ID.
3. We are not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout
1.Please choose carefully as we do not offer returns if you have simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. 2.Returns are also not accepted if you have misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
3.If we have made a mistake and sent you an incorrect item, we will arrange to have it returned to us and provide the correct item to you. We may offer you the option to keep the incorrect goods at a discount. If an item is damaged or faulty, please contact us via messages in the first instance, supplying a description of the problem and photos if possible.
4.We may request that you return the item to us for inspection: in these cases you are responsible for the cost of postage to return the item. You may opt to take a repair, replacement or refund, depending on the outcome of our investigations.
5.We may ask for broken goods to be returned and if an item is broken inside a box, we request that you salvage unbroken items so we can provide replacements for just the broken or damaged items.
1.What material are your shades made of? Our shades are made of the 100% Genuine hand-crafted stainded glass . 2.When I tap the shade, it doesn't sound like glass. How can I tell whether the shade is really glass or if it's plastic? When a sheet of glass is flat and uncut, it has a "ting" sound when you tap it. However once the glass is cut into many small pieces, copper foiled and leaded together on a mold, the properties of the glass changes, and its sound becomes a "thud" sound. Many people interpret that this dull sound indicates the shade is made of plastic, when actually glass was used. 3.Why are there bubbles and variations in color, texture, and thickness in the glass. Are these imperfections? These are typical characteristics of handmade glass. Each piece of handmade glass is unique. It's just the charm of the tiffany lamp,Each one is unique, it can not be exactly replicated. 4.How can lighting companies today reproduce exact Tiffany copies and take the name "Tiffany"? During the 1920's, the Art Nouveau style fell out of favor to the sleek Deco look. This caused the Tiffany Studios to close in bankruptcy with no claim to the names or patterns. The lamps were relegated to junk shops and many were melted down for their lead during WW2. Not until the 1960's, when young artists began reproducing exact copies from rubbings taken off originals, did the public become aware of these beautiful, decorative items. Today "Tiffanies" are mass produced and have become a standard household item. The originals are once again valued as museum antiques. 5.Are the methods and techniques different in the making of Tiffany style lamps, Tiffany reproduction lamps, and the original Tiffany lamps? The making of most Tiffany style lamps and reproduction Tiffany lamps follow the tradition of the original Tiffany lamps, by soldering many (often hundreds) of counts of colorful stained glass together. However, please be aware that a small number of Tiffany lamps are made of plastics with glue, or entire glass shades from the mold. These kinds of lamps actually can NOT be called Tiffany lamps, and they have much less value than true Tiffany lamps. 6.How can I tell if I own a real Tiffany? Probably you don't, but to make sure - check the inside of the shade for a narrow bronze tag, soldered to the lower rim, stamped with "Tiffany Studios New York". Also, direct impressions composed of the letters "L.C.T. Co." were made on the bottom of the base . However, signatures cannot always be relied upon, since some lamps were not signed. Other means of verifying authenticity are: purchasing through reputable auction houses and antique dealers, recognizing Tiffany's distinctive glass, having provenance (ownership history), and the purchasing price. Today an authentic Tiffany table lamp auctions for $45,000 to $130,000; a floor lamp, from $850,000. 7.Are they authentic TIffany Lamps? As is true of many tiffany lamp retailers, THESE LAMPS ARE NOT ORIGINAL TIFFANY LAMPS AND ARE IN NO WAY ENDORCED BY Tiffany and Company of New York. These tiffany style lamps are designed and created using the same techniques and care as they were over 100 years ago.
