| Post and
packing charges
2nd class included in the price. For a
speedier delivery choose one of the upgrade options
Courier charges for next day delivery
covers England, Wales and Southern
Scotland. Mainland only.
For Highlands and Islands, Channel
Islands, IoM, RoI. and Northern Ireland etc. you must choose the Ireland
postage. If you live in Perthshire ask for quote beforehand as it depends
on postcode.
RETURNS
Buying from a picture sometimes means you
do not buy what you were expecting or the size is wrong. In all cases we
will accept a return. A full refund less postage will be given providing
the goods are returned in an as new saleable condition in the original
packaging.
Warranty / Returns
Most items come with a 12 MONTH
MANUFACTURERS WARRANTY covering manufacturing defects only. This warranty
excludes any damage caused by the user or carrier. You must satisfy
yourself that the goods are OK when signing for them. No carrier will
accept a claim for damaged goods if they are signed for as OK
If your item develops a fault due to a
manufacturing defect please get in contact with us.
If returning you must make sure the goods
are packed properly so that the contents are protected from any shipping
damages. Please note that we will not accept returns for merchandise that
is not in its original packaging and/or used, unless it is being returned
because of a manufacturers' defect. Return postage will be paid by buyer.
Prior to any return please get in contact with us via e-mail, so we can
help you quickly and efficiently. We aim to deal with all e-mails on a
48hr turn around Monday to Friday.
Please note that you are responsible for
the cost of return postage in any instance. We can only refund or replace
items we actually receive. To guarantee receipt YOU must return the item
by a "signed for" service; this will provide you with a proof of
receipt. All Returns are processed within 5 working days of receipt at our
office. Please ensure you include your eBay user ID, listing number and
reason for return; otherwise the refund could be delayed.
TERMS and CONDITIONS
1.We cannot consider an item as lost
until 15 working days (from the due date of delivery) have elapsed in line
with Royal Mail Conditions of postage. They allow 15 working days for
items to be returned to the sender in case of any delivery
problems.
2.Occasionally Royal Mail or our Couriers
are unable to deliver an item because no-one was available to sign for the
item, or the size of the item meant that it could not be posted through
your letterbox. If you’ve received a card saying Royal Mail are
holding an item for you, you must arrange to have it redelivered to your
address by contacting Royal Mail. You can arrange through them to
have it delivered it to your local Post Office® or you can collect it
from the local sorting office yourself. This is your responsibility.
3.For all parcels that are returned to us
by the Royal Mail as undelivered because no one was at home or the buyer
failed to contact the Royal Mail to have the parcel re-delivered or
collected, we will refund the price of the product only and not the
postage charges as they have already been paid.
4.If the item was with free or included
Post & Packaging Charges, we will deduct a post and packing
charge from the total price to cover post and packaging charges.
5.If the item was sent by courier, we
will deduct double the courier charges as we get charged for sending the
goods out and also for having the goods returned to us.
6.Next day courier items only.
If the invoice asks for a telephone number this is so the carrier's
van driver has the option of contacting you in case of delivery problems.
No responsibility will be accepted for non deliveries if a telephone
number has not been given.
7. International posting. Any rules
particular to the buyers local postal system are the responsibility of the
buyer. Any refunds due to a parcel being returned by the postal system of
the buyers country will be less postal charges.
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