Shipping

📦 Shipping Information

• Dispatch Time: All orders are dispatched within 1 working day of receiving cleared payment.

• Couriers Used: We ship using Royal Mail, Evri, Yodel, and DHL, depending on the size, weight, and destination of your order.

• Tracked Shipping: All orders are sent with full tracking. You’ll receive tracking details as soon as your order is dispatched.

• Express Shipping: Next-day delivery options are available at checkout (where applicable).

• Combined Shipping: Buying multiple items? We’re happy to combine postage – please contact us before completing your purchase.

• Shipping Address: Please double-check your delivery address before completing checkout. We are unable to change it once the order is placed.

• International Shipping: We do ship internationally. Delivery times and rates vary by location and will be shown at checkout. Import duties and taxes (if applicable) are the buyer's responsibility.

📦 Shipping Timescale

• UK Delivery: Estimated delivery time is 1–3 working days for UK mainland addresses.
• International Delivery: Estimated delivery time is 3-7 working days for International addresses.

Payment

💳 Payment Information

• Accepted Payment Method: We accept PayPal, credit cards, debit cards, and Apple Pay via eBay’s secure checkout system.

• Instant Payment Required: Payment must be made at the time of purchase to secure your item.

• Secure Checkout: All transactions are processed securely through eBay. We do not store or have access to your payment information.

• Order Confirmation: You will receive a confirmation email from eBay once your payment has been successfully processed.

• Need Help? If you experience any issues with payment, please contact us through eBay messages – we’re happy to help.

Returns

🔄 Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we’re here to help.

✅ 30-Day Return Window

You may return any item within 30 days of delivery for a full refund or exchange – no questions asked.

📦 Return Conditions

• Items must be unused, in original condition, and returned with all packaging, accessories, and tags.

• For hygiene reasons, glasses (sunglasses or reading glasses) must not show any signs of wear.

• Please avoid handling lenses directly and return glasses in their protective case or sleeve.

🔁 Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We'll cover the return cost and offer a replacement or refund.

💰 Refund Process

• Once we receive and inspect the return, we’ll process your refund to the original payment method within 2–3 business days.

• Original shipping costs (if any) are only refunded if the item was faulty or incorrect.

📮 How to Return

1. Start a return through your eBay account.

2. Package the item securely.

3. Use a tracked service if not provided by us (recommended for your protection).

❗ Please Note

• Returns not meeting the above conditions may be refused or subject to a partial refund.

• Buyer is responsible for return postage unless the item is faulty or incorrect.