To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you there is any problem please send us a message and our Customer Service team will be happy to assist you.
We accept payments through PayPal and bank deposit. Once your payment has cleared, we will ship your item within 1-2 business days. We are not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
All items are posted dispatched from Australia via suitable couriers(AU POST,FASTWAY,TOLL etc.),it is depend on your location and your parcel size.Most items are expected to be delivered between 3-5 working days.
But due to some factors, our service doesn't cover areas with postcode 2250,2259,2261,2285,2287,2325,2430,2444,2450,2460,2480,2530,2539,2540,2580,2615,2620,2650,2795,2800,4211,4214,4215,4300,4305,4306,4350,4551,4556,4570,4650,4655,4670,4740,4870 in these months. We apologize for the inconvenience caused and thank you for your understanding.
Please ensure that you are providing the CORRECT delivery address before making payment, otherwise late delivery or cancel order may occur.Once your payment is completed, please inform us by eBay message or leave a eBay note if the changes are needed before we send the product. If any change of address is needed, you will be responsible for any fees associated if you contact us after we ship your item.
We post every weekday only, except Public Holidays. Each order will be handled and dispatched within 2 business day of receiving payment. (Please note that our cut off time is 8:30 AM, so that if you purchase on Friday 8:31 AM, your order will be processed next Monday.)
After dispatch, tracking number will be available. it usually delivers between 2- 6 business days. Delivery to WA and remote regional areas will take longer.
Please kindly understanding that we cannot prevent delays/damages in delivery. If your item has been damaged in transit, please feel free to contacting,our customer service will be happy to assist you.
We Offer a 30 Day Money Back Guarantee if you are not happy with your product!
Returns: We want you to be happy as our customer, so If you unfortunately receive a faulty/damaged item, please contact us and send it back within 14 working days. We will arrange a replacement or full refund ASAP.
Refunds: If you are not happy with your product, please send it back to us within 30 days in original condition for a refund (Buyer is to pay for the return postage and 10% restore fee will be deducted from the refund.).
Any problem here, feel free to contact with us ,we will do our best to serve you.
Q: Where is my item dispatched?
A There are two warehouse in Australia,one at NSW and anther VIC.All of the parcel will be arrived in 2-7 workdays but some remote area may take 7-12 working days, Please kind understanding such as WA, NT
Q: What payment methods can I use?
A Only accepts PayPal as payment methods only.
Q: How can I get in ?
A Please email us through eBay message. We will reply you within 24 hours (excluding weekends and public holidays).
Q: What happens if want to return or exchange my item?
A Please read our returns and exchanges page for full details.
Q: How long does delivery take?
A Normally,2-7 workdays will be spend on the shipping way. Any problem here,feel free to contact with us, we will do our best to serve you.
Business Hours:
10.00am - 5.00pm Sydney time.
Monday - Friday
Email: via eBay Messages
During business hours we aim to respond within a few hours.
If you send us a message later in the day, after hours, or on a public holiday, we will reply as soon as we can on the next business day.
Note:
Contact us Via Message if:
You want to cancel an order
All Refund concerns and questions
Technical Questions
Any other unspecified questions or concerns.